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Production Support

4 weeks ago

Singapore U3 INFOTECH PTE. LTD. Full time
Roles & Responsibilities
  • Deliver a 1st class Production Support service to client's Channel stakeholders
  • Responsible for availability, incident, problem and capacity management for the applications in scope
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Drive technical remediation in line with agreed non-functional requirements
  • Evidence continual service improvement of processes and tasks (via automation)
  • Ensures essential process / procedures are followed and contribute to defining standards.
  • Coach and be receptive to coaching to uplift the team's and your individual knowledge
  • Communicate complex technical issues to business users in a language they understand
  • Contribute in effective knowledge management best practices within team and organization
  • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
  • Strong understanding of Microsoft Dynamics CRM application architecture
  • Excellent troubleshooting skills in Control-m batch issues, SSIS packages
  • Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
  • Hands-On experience in writing / debugging scripts, code, and database queries
  • Software Engineering & Change Management
  • Solid understanding and execution of DR & BCP
  • Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
  • Competent in Microsoft Excel, PowerPoint and Word document
Tell employers what skills you have

CRM
Coaching
Application Architecture
Troubleshooting
Remediation
Microsoft Excel
Change Management
Knowledge Management
Scripting
Production Support
Windows Batch
Evidence
Unix Shell Scripting
Debugging
Incident Management