Product Support Engineer

2 weeks ago


Singapore THALES DIS (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

Join a leading cybersecurity team committed to safeguarding critical business data and applications in both cloud and on-premise environments.


We’re seeking a Product Support Engineer to strengthen our team, support our clients, and drive security innovation.


Responsibilities:

  • Provide expert-level support (Level 2/3) for application security, collaborating with customers, partners, and internal teams.
  • Troubleshoot complex technical issues, including performance bottlenecks, system crashes, and security vulnerabilities.
  • Deliver training sessions and create educational content to enhance team knowledge.
  • Manage customer escalations, offering effective solutions while adhering to service level agreements (SLAs).
  • Analyze support trends and work with product teams to improve our security offerings.
  • Mentor junior engineers and contribute to the knowledge base with guides and technical articles.

Requirements:

  • Experienced in technical support, specializing in network security and operating systems (Linux/UNIX)
  • Strong understanding of internet security, TCP/IP, HTTP, firewalls, and cloud
    ecosystems (AWS, Azure, GCP).
  • Proficiency with tools like Wireshark, OpenSSL, and curl.
  • Excellent communication and problem-solving skills.
  • Ability to quickly grasp and apply new technologies and processes.
  • Relevant certifications (CCNA, CISSP, AWS, etc.) will be advantageous, but not a must.

Other Information:

  • Working Location: Suntec City
  • Working Hours: Monday - Friday, 9am - 6pm

Tell employers what skills you have

Perl
Application Security
Oracle
Azure
Wireshark
CCNA
Customer Support
OpenSSL
Unix
Service Level
Operating Systems
Network Security
Linux
CISSP
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