Production Support engineer
3 weeks ago
Job Description & Requirements
- Possess experience in Linux/Unix and worked in a 24/7 shifting schedule, supporting Tier 1 banks during crucial exchange times.
- At least 3-5 years of working experience, preferably in Banking domain
- At least 3-5 years of hands-on experience on troubleshooting the applications run on full stack preferably in Java, Spring-boot, Microservices.
- At least 3-5 years of working experience in production support in banking applications running on Windows and Unix environments.
- Should have strong hold on SQL server/Oracle databases and able to write/debug the SQL programs.
- Good knowledge in Linux/Unix/Windows environment and scripting.
- Knowledgeable in the FIX protocol and proficient in monitoring tools like ITRS, Zenoss, and Grafana.
- Organize upgrades and maintenance, minimizing disruptions.
- Follow incident handling processes, including initial response, investigation, resolution, and post-incident review.
- Ensure effective communication and coordinated with technical staff, vendors, and stakeholders.
Requirement:
- Minimum Degree in computer Science or related.
- Must have worked in production support enviroment supporting banks for 5+ years.
- 5+ years of exeperiene in Linux/Unix
- Must have worked in a 24/7 rotating shift schedule.
- Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below.
- To manage implementations of new application releases; adhering to the best practices of the release management process.
- To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.
- To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.
- To enhance existing support process to maintain/improve service level & quality.
- Has experience or knowledge on Incident and Problem management.
- Health check and monitoring production system and job scheduling to ensure SLA is meet.
Troubleshooting
Release Management
Investigation
Scripting
Unix
Zenoss
Service Level
Protocol
SQL
Problem Management
Application Support
Windows
Banking
Java
Scheduling
Databases
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