Technical System Support Manager

2 weeks ago


Singapore SCIENTEC CONSULTING PTE. LTD. Full time
Roles & Responsibilities

We are looking for a highly skilled Technical System Support Manager to be a subject matter expert to drive the implementation, support, and optimization of a significant and impactful project

  • Join a dynamic team dedicated to supporting critical systems.
  • Play a key role in streamlining operations and improving efficiency.
  • Competitive salary package.

Responsibilities:

  • Work closely with stakeholders to translate business needs into detailed technical specifications and solution architectures.
  • Assist in the technical planning, design, and execution of the Training Management System (TMS), ensuring it aligns with objectives, as well as technical and cybersecurity standards.
  • Support end-to-end technical project lifecycle, including requirements gathering, solution design, development, testing, and deployment, in collaboration with the PMO and other stakeholders.
  • Develop APIs to ensure seamless integration between systems.
  • Integrate or migrate functionalities from legacy systems into the new training management system (TMS).
  • Ensure a smooth transition from CRM to the new TMS, minimising disruptions to current operations.
  • Provide technical expertise to troubleshoot and resolve issues, ensuring ongoing system maintenance and maintaining the stability and reliability of all related applications/platfprms.

Job Requirements:

  • Singaporean only.
  • Bachelor's degree in computer science, or related fields.
  • Minimum of 8 years of relevant experience in Technical Analyst, Systems Analyst, or Business Analyst, with a focus on analysis, design, implementation, and support.
  • Experience in CRM platforms (ex. Microsoft Dynamic CRM / Salesforce) and data analysis tools (ex. Power BI / Qlik Sense).
  • Familiarity with ITIL or other IT service management frameworks.
  • Ability to design and develop scalable, maintainable, and efficient applications to meet business requirements.
  • Proficiency in .Net framework for application development and maintenance, with experience in Oracle databases.
  • Prior experience in system integration and migration, as well as API development and integration (RESTful/SOAP) is an added advatange.
  • Familiarity with OutSystems, ServiceNow or similar rapid application / low-code development platforms is highly beneficial.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec's Privacy Policy (scientecconsulting.com/privacy-policy). This authorizes us to:

  • Contact you about potential opportunities.
  • Delete personal data not required at this application stage.
  • To withdraw consent, email dpo@scientecconsulting.com.
  • All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Wong Vi Yin (Vanessa) – R24123532
ScienTec Consulting Pte Ltd – 11C5781

Tell employers what skills you have

CRM
Training Management
Requirements Gathering
IT Service Management
Streamlining
.NET
Data Analysis
System Integration
Application Development
OutSystems
PMO
TMS
Microsoft Dynamic CRM
ITIL
Business Analyst
ServiceNow
Power BI

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