Technical Service Manager

5 days ago


Singapore This is an IT support group Full time

In this role, you will provide technical assistance to staff members across various departments, ensuring that their technical queries are addressed promptly and efficiently. The helpdesk team plays a crucial role in maintaining the smooth operation of our organization's IT infrastructure.

Key Responsibilities
  • First-Line Technical Support: Provide timely and effective technical support to staff members, addressing their hardware, software, and network-related issues.
  • Ticket Management: Monitor and manage the helpdesk ticketing system, prioritizing and escalating issues when necessary to ensure timely resolution.
  • Troubleshooting: Troubleshoot and resolve a wide range of technical issues, including computer hardware, software, networking, remote access, and telephony.
Requirements
  • A Minimum of 10 Years' Experience in Helpdesk or IT Support Roles.
  • At Least 5 Years of Experience Working in the Asset Management, Hedge Fund or Investment Banking Industry.
  • Strong Knowledge of Windows Operating Systems, Microsoft Office Suite, and Common Desktop Applications.
  • Familiarity with Networking Concepts and Troubleshooting (TCP/IP, VPN, DNS, DHCP).

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