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Technical Service Lead
1 week ago
Join us at ST Engineering as a Technical Service Lead, responsible for leading and managing our technical services team to deliver high-quality services and support to our customers.
About the Role:
- Develop and implement strategies to improve service delivery and reduce costs.
- Leverage your expertise in sub-contractor management to build strong relationships with vendors and suppliers.
- Coordinate and manage maintenance schedules, change requests, service requests, and repairs to ensure minimal downtime and optimal system performance.
- Oversee daily operations to ensure compliance with security and safety standards, and monitor and maintain SLAs.
- Work closely with cross-functional teams to identify areas for improvement and implement changes to enhance service delivery.
- Manage and track IT assets to ensure they are properly maintained and updated.
Requirements:
- At least 6 years of experience in IT System Operation & Maintenance roles with strong knowledge of maintenance best practices.
- A deep understanding and application of the ITIL framework to drive process improvement.
- Proficiency in both written and spoken English to effectively communicate with stakeholders.
- A good team player with excellent leadership and team management skills to motivate and empower team members.
- Strong problem-solving and decision-making abilities to tackle complex challenges.
