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Production Support

4 weeks ago

Singapore APAR TECHNOLOGIES PTE. LTD. Full time
Roles & Responsibilities

Job Description


Shift Time (12 Hours)

8:00 AM - 8:00 PM

8:00 PM - 8:00 AM


Responsibilities

  • Perform work in shifts to provide 24/7 on-site or on-call support.
  • Incident and Problem management.
  • Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
  • Provide root cause analysis techniques to determine cause and resolve complex system issues.
  • Perform post-resolution follow-ups to ensure problems have been adequately resolved.
  • Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
  • Work with onsite and offshore teams across multiple technologies/applications
  • Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
  • Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

  • At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
  • Experience in application implementation projects in financial institutions would be advantageous.
  • Strong analytical and problem-solving skills.
  • Ability to perform impact analysis in a structured manner.
  • Good verbal & written communication skills.
  • Proactive and able to work independently and under pressure.
  • With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.

Mandatory Must-have Tech Skills / Framework:


Core technical competency must require:

Basic knowledge on end-to-end web based application infrastructure

Good to have experiences:

  • Application Monitoring Tools
  • Incident Management
  • Problem Management
  • Self-motivated with a strong sense of ownership and accountability
  • A quick mind with a problem-solving aptitude, creative pragmatic
  • Good project management skills with attention to details, ability to multi-task and work within tight timelines
  • Strong stakeholder management and interpersonal skills, with good oral and written communications skill
  • Experience working with cross-cultural teams is a plus
  • Good knowledge of financial institution products and digital platforms are added advantages.

EA Number: 11C4879



Tell employers what skills you have

Ability to Multitask
Application Architecture
Management Skills
Management Development
Interpersonal Skills
Application Monitoring
Root Cause Analysis
Throughput
Production Support
Problem Management
Application Support
Pressure
Accountability
Performance Tuning
Post-Production support
Stakeholder Management
Incident Management

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