Sr. Production Support

2 weeks ago


Singapore Cognizant Full time

Key Responsibilities:

  • Production Support
  • Manages daytoday incidents/service requests and problems in the IT environment
  • Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities
  • Ensuring all SLAs defined for Production Support are met
  • Establish and build collaborative working relationship with business users, development team and IT partners
  • Provides oncall support for the production environment
  • Monitoring and Escalation
  • Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule.
  • Monitoring of production environment to ensure system availability.
  • Provides timely escalation/update to management and prepare post mortem analysis
  • Proactive reviews of the production batches and identify areas to improve system performances

Role Requirements:

  • At least 5 years' experience in Level 2 support in a banking environment
  • Exposure to technical requirements analysis, planning, configuration management, and handson technical skills
  • Knowledge of ITIL concepts
  • Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary
  • Functional/technical knowledge in the area of Channels/Digitalization (e.g internet banking services, client output/document generation)
  • Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
  • Knowledge of performance monitoring tools is an added advantage

Employee Status :
Full Time Employee

Shift :
Day Job

Travel :
No

Job Posting :
Jan

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