Sr. Production Support
2 weeks ago
Key Responsibilities:
- Production Support
- Manages daytoday incidents/service requests and problems in the IT environment
- Responsible for resolving incident/service request/problem tickets and coordinate incidents solving activities
- Ensuring all SLAs defined for Production Support are met
- Establish and build collaborative working relationship with business users, development team and IT partners
- Provides oncall support for the production environment
- Monitoring and Escalation
- Ensures health checks, system connectivity, consistency and data integrity are performed as per schedule.
- Monitoring of production environment to ensure system availability.
- Provides timely escalation/update to management and prepare post mortem analysis
- Proactive reviews of the production batches and identify areas to improve system performances
Role Requirements:
- At least 5 years' experience in Level 2 support in a banking environment
- Exposure to technical requirements analysis, planning, configuration management, and handson technical skills
- Knowledge of ITIL concepts
- Technical knowledge with LINUX/UNIX systems and J2EE based apps servers is necessary
- Functional/technical knowledge in the area of Channels/Digitalization (e.g internet banking services, client output/document generation)
- Good understanding and frequent usage of MYSQL or Oracle on different database platforms is preferred
- Knowledge of performance monitoring tools is an added advantage
Employee Status :
Full Time Employee
Shift :
Day Job
Travel :
No
Job Posting :
Jan
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