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Site Delivery Sr. Manager

3 months ago

Singapore Kenvue Full time

Site Delivery Sr. Manager W

Description

Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently recruiting for:

Technology Services, Site Delivery Sr. Manager
This position reports into the ASPAC Technology Services Lead and will be based in Singapore.

Who we are
At Kenvue, we believe there is extraordinary power in everyday care.

Built on over a century of heritage and propelled forward by science, our iconic brands —including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID — are category leaders trusted by millions of consumers who use our products to improve their daily lives.

Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers' hearts and homes.


What will you do
The Site Delivery Sr.

Manager is responsible for the delivery and support of personal computing capabilities, desk-side support, collaboration tools, and technology infrastructure services to a cluster of markets and sites.

He/she will be responsible for the availability, security, and performance of our technology infrastructure, and ensuring approved OLAs/SLAs are met.

This role will partner across Technology Services (TS), Cyber, Business Unit IT (BUIT), and/or vendors to implement solutions, resolve incidents, and execute strategies to ensure the delivery of agreed-upon capabilities to meet the business needs.

He/she is also responsible for the technology health of the overall site operations, by providing in-catalogue services efficiently and deliver in high quality to drive great user experience (UX).

This role will play a crucial role in planning and executing technology projects, in compliance with industry standards and regulations in managing the availability, security, and performance of our technology infrastructure.


Qualifications:

What we are looking for

  • Bachelor's degree or equivalent
  • 8 years' experience in managing and delivering IT infrastructure and enduser services
  • Experience in executing enterprise IT infrastructure projects and managing daytoday operations
  • Strong customer focus and service orientation, with a keen focus to identify areas for improvement and scalability of services/solutions
  • Excellent verbal and written communication in Mandarin/English, interpersonal skills, and influencing skills, including the ability to manage communication across management levels
  • Practical experience in handling performance metrics to measure performance and user experience
  • Ability to lead, collaborate, and influence peers, subordinates, and management to drive outcome
  • Experience in vendor management/relationships, managing SLA/OLA, to deliver highquality services in a costeffective manner
  • Proven experience to execute IT infrastructure strategy in alignment with global goals and objectives in support of the market(s)/sites
  • Strong analytical and problemsolving abilities
  • A selfstarter mindset coupled with excellent leadership and team management skills
  • Well rounded technical background and familiarity with ITIL framework
Primary Location Asia Pacific-Singapore-Singapore-Singapore

Job Function Technology Operations