Production Support Analyst

2 weeks ago


Singapore SAKSOFT PTE LIMITED Full time
Greetings of the day

We have urgent requirement for Production Support Analyst.

Please find the below job desctiption:

Job Posting Title:
L2 Production Support

Job Description Summary

Development team, Vendor, Infrastructure team, Operation team and Incident and Management team, etc) to prioritize and resolve reported

production incidents

  • Manage and support highavailability 24/7 production systems with an on call option during nonoffice hours with team member's rotation
on weekly basis. Require to be in onsite depends on issue criticality.

  • Correlate events across multiple systems to narrow down potential root causes of problems.
  • Own production operational issues by issuing initial response, data gathering, tracking, and resolution where possible as well as
determining escalation protocol based on the nature of the issue

  • Ability to direct multiple resources on cross functional teams to troubleshoot and resolve complex systems issues
  • Investigate production issues and provide workaround to user to move business forward. And engage analysis to L3/Vendor team for
further investigation

  • Manage and respond to users on timely manner for reported production issues/clarification
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, followup and communication of problems to
internal and external clients, technical resources, and executives

  • Generate one time report as per user request/audit request
  • Run problem governance call with business user, Dev and Vendor to prioritize problem tickets and ensure to review before problem
ticket get resolved

  • Ensure to bringup all service after system maintenance / OS patching / DB patching activity


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