Production Support

2 weeks ago


Singapore TANGSPAC CONSULTING PTE LTD Full time

Position:
Production Support Analyst


Employment Type: 1-year Agency Contract (Highly Renewable)
**Location: Alexandra

Job Objectives


Experienced in Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role.


Key Responsibilities

  • Deliver a 1st class Production Support service to UOB's Channel's stakeholders
  • Response and resolve incidents, problem and user queries through proper analysis
  • Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
  • Drive technical remediation in line with agreed nonfunctional requirements
  • Evidence continual service improvement of processes and tasks (via automation)
  • Ensures essential process / procedures are followed and contribute to defining standards.
  • Coach and be receptive to coaching to uplift the team's and your individual knowledge
  • Communicate complex technical issues to business users in a language they understand
  • Contribute in effective knowledge management best practices within team and organization
  • Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Key Requirements

  • Min. 3 years of experience working in Banking or IT industry in a support function.
  • Strong team player. Flexible and being able to manage time effectively.
  • Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with mínimal supervision.
  • Experience in L2 support in a Production Support group in a high availability / mission critical environment.
  • Strong understanding of ITIL methodology
  • Experience with Distributed Technologies
  • Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

Tangspac Consulting Pte Ltd
03-02 The Octagon, 105 Cecil Street, Singapore 069534

EA Personnel Name:
Olsem Stefanus Emmanuel

EA License: 07C3635 | EA Registration: R2094432

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