IT Production Support Engineer

2 weeks ago


Singapore TANGSPAC CONSULTING PTE LTD Full time

Responsibility

  • Investigate production issues, respond based on production defect severity SLAs.
  • Manage and respond to users on timely manner.
  • Log incident ticket for production issues and user queries.
  • Follow up on defect and incident closure and meet incident closure KPI.
  • Make sure system availability as per respective agreed SLA.
  • Provide support to System Engineers on server level patches / upgrade as and when applicable.
  • Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor.
  • Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration.
  • Enthusiastic, hardworking, proactive and goaloriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
  • Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc.
  • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler.
  • Good to have understanding and experience of ITIL methodology [service operation].

Key Requirements

  • Prior handon production support experience of OPEN Systems/AS4000.
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems.
  • Willing to work in onsite shiftsupport model [24*7].
  • Handson experience in writing AS400 and SQL queries and parsing logs for issue investigation.
EA License: 07C3635 | EA Registration ID is R1877874
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