Product Support Engineer

2 weeks ago


Singapore TRUST RECRUIT PTE. LTD. Full time
Perform installation, configuration and customization of respective products.

  • Involve in the creation of documentation of user guides and maintenance manual
  • Assist in integration testing which include the diagnosis of program/software defects.
  • Take ownership of customer issues reported and seeing problems through to resolution within the contractual SLA
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Job Requirements:

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Handson experience with Windows/Linux OS environments
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Good time management, excellent problemsolving and communication skills
  • Computer hardware, OS, network protocols, storage and backup
  • Web services, API, and IPbased protocols.
  • Scripting languages such as Bash or Shell or Python.
  • Programming languages, such as C# or Go or Python
  • Relational Database, such as PostgreSQL or MSSQL
  • Message Queue, such as RabbitMQ
  • Docker and containerization technologies

HOW TO APPLY:

Important Note:

Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel:
Jordan Fung Si Jong

EA Personnel Reg No:

R

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