Tdi Production Support Engineer

4 weeks ago

Singapore Deutsche Bank Full time

Details of the Division and Team:Corporate Banking division consist of many domain and sub-domains like Trade management, Investor space, Trust and Agency of securities , client positions management , custodian business, Cash/wire payments ( Both internal and external via Swift, crest, Mint etc ) , Channels space, messaging and billing area. Some of the areas and very demanding and critical to business and client deliverables. Subdomains also including transaction banking, NAV calculations corporate actions etc.Corporate banking applications services the needs of business areas spread across all APAC, EMEA and US regions and production support Engineering team spread across globally.What we will offer you:A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.You can expect:Flexible benefits plan including virtual doctor consultation servicesComprehensive leave benefitsGender Neutral Parental LeaveFlexible working arrangements25 days of annual paid leave, plus public holiday & Flexible Working ArrangementYour key responsibilities:You will be operating within Corporate Bank Production domain or in Corporate Banking subdivisions, as a Production Support Engineer. In this role, you will be accountable to drive a culture of proactive continual improvement into the Production environment through application, user request support, troubleshooting and resolving the errors in production environment. Automation of manual work, monitoring improvements and platform hygiene. Supporting the resolution of issues and conflicts and preparing reports and meetings. Candidate should have experience in all relevant tools used in the Service Operations environment and has specialist expertise in one or more technical domains and ensures that all associated Service Operations stakeholders are provided with an optimum level of service in line with Service Level Agreements (SLAs) / Operating Level Agreements (OLAs).Ensure all the BAU support queries from business are handled on priority and within agreed SLA and also to ensure all application stability issues are well taken care off.Support the resolution of incidents and problems within the team. Assist with the resolution of complex incidents. Ensure that the right problem solving techniques and processes are appliedEmbrace a Continuous Service Improvement approach to resolve IT failings, drive efficiencies and remove repetition to streamline support activities, reduce risk, and improve system availability.Be responsible for your own engineering delivery and using data and analytics, drive a reduction in technical debt across the production environment with development and infrastructure teams.Act as a Production Engineering role model to enhance the technical capability of the Production Support teams to create a future operating model embedded with engineering culture.Responsibilities:Lead by example to drive a culture of proactive continual improvement into the Production environment through automation of manual work, monitoring improvements and platform hygiene.Carry out technical analysis of the Production platform to identify and remediate performance and resiliency issues.Engage in the Software Development Lifecycle (SDLC) to enhance Production Standards and controls.Update the RUN Book and KEDB as & when requiredParticipate in all BCP and component failure tests based on the run booksUnderstand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational supportEvent monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book.Drive knowledge management across the supported applications and ensure full complianceWorks with team members to identify areas of focus, where training may improve team performance, and improve incident resolution.Your skills and experience:5 yrs experience in IT in large corporate environments, specifically in the area of controlled production environments or in Financial Services Technology in a client-facing functionExperience in Unix ,oracle,, Kafka, Splunk, javaHands on experience in automation and production engineeringRecent experience of applying technical solutions to improve the stability of production environmentsWorking experience of some of the following technology skills:Technologies/Frameworks:Shell Scripting and/or PythonJAVA 8/OpenJDK 11 (at least) - for debugging - Familiarity with Spring Boot frameworkData Streaming – Kafka experience is mandatory (Experience with Confluent flavor a plus) and ZooKeeperHadoop frameworkOracle 12c/19c - for pl/sql, familiarity with OEM tooling to review AWR reports and parametersNo-SQL stack - Familiarity with HBaseITIL v3 CertifiedConfiguration Mgmt Tooling:AnsibleOperating System/Platform:RHEL 7.x (preferred), RHEL6.xOpen Shift (as we move towards Cloud computing and the fact that Fabric is dependent on Open Shift)CI/CD:Jenkins (preferred)Team CityFamiliarity with IBM UrbancodeAPM Tooling:SplunkAppDynamicsGeneosOther platforms:Scheduling – Ctrl-M is a plus, Autosys, etcSearch – Elastic Search and/or Solr+Methodology:Micro-services architectureSDLCAgileFundamental Network topology – TCP, LAN, VPN, GSLB, GTM, etcFamiliarity with TDD and/or BDDDistributed systems - Experience on cloud platforms such as Azure, GCP, Familiarity with containerization/KubernetesTools:ServiceNowJiraConfluenceBitBucket and/or GITIntelliJSQL PlusFamiliarity with simple Unix Tooling – putty, mPutty, exceed(PL/)SQL DeveloperGood understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.Ability to self-manage a book of work and ensure clear transparency on progress with clear, timely, communication of issues.Excellent trouble-shooting and problem solving skills.Excellent communication skills, both written and verbal, with attention to detail.Ability to work in virtual teams and in matrix structuresService Operations, development experience within a global operations contextGlobal Transaction Banking ExperienceExperience of end to end Level 2,3,4 management and good overview of Production/Operations Management overallExperience of supporting complex application and infrastructure domainsITIL / best practice service context. ITIL foundationGood analytical and problem solving skillsRole is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.How we’ll support you:Flexible working to assist you balance your personal prioritiesCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needsTraining and development to help you excel in your careerAbout us and our teams:Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.Deutsche Bank & DiversityOur values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

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