Production Support Engineer

2 weeks ago


Singapore TANGSPAC CONSULTING PTE LTD Full time
Role & Responsibilities

Job Title: Application Production Support Analyst at Tangspac Consulting Pte Ltd
Contract Type: 6-month Agency Contract (Renewable)
Location: Alexandra Road
Work Arrangement: Hybrid

Key Skills:

  • Proficient in Swift Product Skills for Retail/Wholesale banking support, AML, AMH, Wealth Management
  • Expertise in Programming Languages: Java, J2EE, JMS, Webservices, Micro Services, UNIX (Shell Scripting)
  • Experience with Databases & Tools: Oracle (SQL & PL/SQL), Control M, Splunk, Prometheus, Grafana
  • Familiarity with Servers & Middle Ware: OpenShift Platform (OCP), IBM MQ Series, Weblogic, Tomcat

About the Role

  • We are looking for a seasoned Application Production Support Analyst to lead and oversee various projects within our production support team.
  • The ideal candidate should have a solid background in project management, especially in production support environments, and exceptional organizational and communication skills.
  • This position will mainly involve coordinating and managing projects related to maintaining and improving our production systems, ensuring on-time delivery, stability, and high-quality outcomes.

Key Responsibilities:

  • Act as the main point of contact for the development team to ensure production readiness, change quality, observability, resilience, and production risk
  • Identify and address project risks proactively to minimize disruptions to production operations
  • Communicate project updates regularly to stakeholders, including status, milestones, and any scope or requirement changes
  • Resolve project-related issues and conflicts by collaborating with team members and stakeholders to find effective solutions
  • Maintain accurate project documentation, such as plans, meeting minutes, reports, and other relevant records
  • Suggest process improvements within the production support team to enhance project delivery and performance
  • Ensure compliance with company policies, procedures, and regulatory requirements throughout the project lifecycle
  • Take ownership of production operational issues and escalate when necessary, coordinating resources to troubleshoot and resolve complex system issues
  • Respond to users promptly regarding reported production issues and clarifications

Requirements:

  • Minimum of 10 years hands-on experience in Java, J2EE, JMS, Webservices, Micro Services, Oracle, UNIX, IBM MQ Series, Control-M, Splunk
  • Demonstrated experience in project management, particularly in production support environments
  • Excellent communication and interpersonal skills to engage and influence stakeholders effectively
  • Ability to manage multiple projects concurrently and prioritize tasks efficiently
  • Hands-on experience in IT Operations/Production support L2/L3
  • Knowledge of ITIL processes and tools like Control-M is advantageous
  • Strong analytical and troubleshooting skills
  • Experience in Disaster Recovery planning and test execution
  • Flexibility and problem-solving skills to support process evolution
  • Experience in the financial services industry supporting critical applications is a significant advantage
  • This is a temporary role for 6 months, with possible extensions based on project requirements and performance


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