Workplace Ambassador

Roles & Responsibilities

Overall Role

• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skillsOverall Role
• Support the employee experience by providing hospitable and warm customer service
• Assist Facilities Management in the delivery of soft services
• To assist in the maintenance of the premises including any designated financial, maintenance, procurement, asset, and vendor management
• Develop an understanding of and sound working relationship with key representatives of the business, suppliers, and team members.
• Be the voice of the users by listening and providing for their requests
• Be a supporter of change and spokesperson for agile workplace concepts

Duties & responsibilities

• Primary focus to handle enquiries on all matters related corporate card, Name card, Self-inking Stamp requests for the Users.
• Primarily responsible for all AMEX, PRIS request.
• Support fellow Workplace Ambassadors in implementing initiatives to enhance the user’s workplace experience.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Good knowledge of the surrounding amenities. ie: location of the ATM, restaurant, direction to the train station, etc.
• Responds to requests for information, service, and assistance in a timely manner.
• Order of offices supplies and book meeting room for team meeting
• Send out broadcast material to client corporate communications team for them to send out to the whole bank
• Arrange new/renewal subscriptions for user in all newspapers/magazine and Subscribed TV channel requirements
• Coordinate with news/magazine vendor to ensure there is no miss of subscription and delivery
• As part of team rotation, provide Helpdesk support by responding to requests and tickets logged into Corrigo platform. Ensure tickets are being followed up by the relevant teams
• Upkeep and update the list of vendors and contacts monthly
• Assist in collation for all team monthly reporting
• Handle MOM with JLL & client vendors
• Assist with any other duties as assigned by the reporting Manager for any operational or business needs
• Handle Vendor invoices that include coding, tracking the payment
• Respond to ‘fix me’ stickers and close the feedback loop

Key Competencies

• Able to multitask and resolve multiple requests simultaneously
• Adequate interpersonal skills to manage diverse range of service providers and Client representatives
• Good people skills and ability to interact with a wide range of client users and demands
• PC literacy and proven ability to manage daily activities using various systems, including the internet and e-mail functions
• Demonstrated experience with continuous improvement initiative
• Good communicator, confident, friendly, engaging
• Able to relate to different stakeholders of the organisation
• “Customer first” mind set

Key Measurables

(KPIs)

• Workplace Pride
• Workplace Productivity
• Employment Agreement
• Compliance with the Service Level Agreement established between Jones Lang LaSalle and client.

Behavioural Competencies

LEADERSHIP

• Work towards objectives unsupervised
• Be willing to assist and mentor colleagues
• Taking ownership of any workspace-related issues on floor(s) allocated

PERSONAL EFFECTIVENESS

• Proactively engages with bank users, clients, and team members to ensure vibrancy at the workplace
• Actively promotes other GCS-led initiatives (e.g. Gym/Wellness, café, etc)
• Contributes via regular feedback, to the overall performance of the delivery team

DECISION MAKING

• Be able to make difficult decisions and resolve problems or improve operations.
• Actively search out opportunities to achieve best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDING

• Promote open, constructive, and collaborative relations with team members and clients.
• Proactively build rapport with other functions (Hospitality, D&C, M&E) to ensure seamless delivery of service to client.

COMMUNICATION

• Listens effectively and communicate through actions and example. Has good written and oral communication skills

Tell employers what skills you have

Front Office
Microsoft PowerPoint
Leadership
Able To Multitask
Oral Communication Skills
Literacy
Office Management
Private Banking
Administration
Service Level
Procurement
Vendor Management
Commercial Banking
Administrative Support
Customer Service
Decision Making
Service Delivery
Facilities Management
Hospitality
Corporate Communications

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