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Ambassador of Universal Banking

2 months ago

Singapore HSBC Full time
Universal Banking Ambassador Job Description

Overview

HSBC is seeking a high-calibre professional to join our team as a Universal Banking Ambassador. This role is responsible for providing exceptional customer service and promoting our retail banking products to meet customers' financial needs.

Key Responsibilities

  • Maintain customer service excellence and greet customers with the highest service standards.
  • Manage customer queries, issues, feedback, and complaints with appropriate advice.
  • Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customers' financial needs.
  • Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers.
  • Be a digital banking champion by promoting and educating customers in using self-service channels.
  • Identify customers' wealth, protection, and home loan needs and refer them to appropriate officers.
  • Ensure data entry and operational transactions are executed expeditiously and in compliance with audit and statutory guidelines.

Requirements

  • Diploma qualification with relevant customer service experience.
  • Proven sales experience is a plus.
  • Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn.
  • Highly driven to excel in both customer service and sales, thriving in a focused and fast-paced environment.

About HSBC

HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.