Ambassador of Universal Banking
2 weeks ago
Overview
HSBC is seeking a high-calibre professional to join our team as a Universal Banking Ambassador. This role is responsible for providing exceptional customer service and promoting our retail banking products to meet customers' financial needs.
Key Responsibilities
- Maintain customer service excellence and greet customers with the highest service standards.
- Manage customer queries, issues, feedback, and complaints with appropriate advice.
- Adopt a needs-based approach to provide recommended solutions for retail banking products to meet customers' financial needs.
- Understand and exercise Know Your Customer and Customer Due Diligence procedures when onboarding customers.
- Be a digital banking champion by promoting and educating customers in using self-service channels.
- Identify customers' wealth, protection, and home loan needs and refer them to appropriate officers.
- Ensure data entry and operational transactions are executed expeditiously and in compliance with audit and statutory guidelines.
Requirements
- Diploma qualification with relevant customer service experience.
- Proven sales experience is a plus.
- Excellent interpersonal and communication skills, coupled with adaptability and willingness to learn.
- Highly driven to excel in both customer service and sales, thriving in a focused and fast-paced environment.
About HSBC
HSBC is committed to building a culture where all employees are valued, respected, and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment.
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