Senior executive

2 weeks ago

Singapore National University Of Singapore Full time

Job Description The role is responsible for the day-to-day management and smooth functioning of the Visitor Centre and its student-led guided tours at NUS. This role focuses on supervising operational workflows, overseeing the Student Ambassadors and Docents, and ensuring consistent service delivery. Key Responsibilities: Visitor Centre Operations Management: Oversee the setup, daily operations, and logistics of the Visitor Centre booths at UTown and other locations on campus. Supervise the Student Ambassadors and Docents, providing guidance on their roles in handling visitor queries, conducting tours, and tourist education. Ensure smooth coordination of resources such as timesheets, amplifiers, lanyards, and promotional materials, maintaining operational readiness.Implement regular assessment reports to identify areas for operational improvement and ensure consistent quality in visitor interactions. Student Management and Support: Lead the recruitment, onboarding, and training of Student Ambassadors and Docents, aligning with program objectives. Develop recruitment strategies to attract high-quality Student Ambassador candidates who align with program requirements. Monitor performance, provide feedback, and facilitate skill development to enhance student engagement and service delivery. Prepare operational reports and updates focused on student performance and process efficiency. Registration Management for Student Ambassadors and Docents: Oversee the Registration and Certification Process: Lead the end-to-end registration, certification, and official activation of Student Ambassadors and Docents, ensuring adherence to university policies and standards. Optimize and Maintain Registration Systems: Regularly review and enhance registration systems for improved efficiency, accuracy, and compliance with both university protocols and relevant governmental directories. Visitor Centre Development: Oversee Student Ambassadors in providing frontline support by handling visitor walk-ins and impromptu tours, ensuring a positive visitor experience. Provide on-the-ground support to address immediate needs, decision-making, and escalations during peak hours or special events. Collaborate on integrating Student Ambassadors’ and visitor feedback into long-term and strategic operational improvements. Qualifications 1. Education and Experience: A good Bachelor’s degree. Experience in operations management, student engagement, or visitor services, preferably within an educational institution or tourism-related setting. Experience in coordinating teams and managing front-line operations, with a focus on enhancing visitor experiences. 2. Skills and Competencies: Operational Management: Ability to manage day-to-day operations, including resource allocation, logistics coordination, and problem-solving. Leadership and Team Coordination: Experience in supervising and guiding student teams, managing schedules, and ensuring effective performance. Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to interact with diverse stakeholders, including students, visitors, and university staff. Organizational Skills: Excellent ability to manage multiple tasks, prioritize duties, and ensure smooth operations under specified timelines. Data and Reporting Proficiency: Ability to compile operational reports, analyze data, and use insights for continuous improvement in workflows and student management. 3. Additional Considerations: Prior experience managing student-led programs is a plus. Familiarity with visitor management and engagement processes is advantageous. A strong interest in education or community engagement is preferred. More Information Location: Kent Ridge Campus Organization: Office of the Provost Department: Undergraduate Education Employee Referral Eligible: Job requisition ID: 26209 #J-18808-Ljbffr

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