Community Ambassador

2 weeks ago

Singapore JONES LANG LASALLE PROPERTY CONSULTANTS PTE LTD Full time
Roles & Responsibilities

The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience.
You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.


Duties & responsibilities

Client Engagement

  • Create a fun and impactful client engagement strategy
  • Engage with all guests, employees and key stakeholders
  • Embed in the FM team a culture of empowerment, engagement and fulfilment.
  • Work with relevant parties on space management through data analytics
  • Develop client support/feedback initiatives e.g. FAQ
  • Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services

Communication

  • Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement.
  • Liaison with JLL team and client on soft service delivery
  • Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels.
  • Adopt innovative communication strategies
  • Champion monthly meetings with stakeholders to enhance relationships

Event Management

  • Formulate a monthly/annual calendar of events and implementation plan
  • Build and maintain Standard Operating Procedures
  • Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.
  • Providing outstanding customer service and organizing memorable events that exceed client expectations
  • Propose ideas to improve event and service quality
  • Events reporting and customer feedback survey
  • Develop an event planning process that is simple to adopt and implement
  • Assist in the coordination of event orders with clients, team and vendors
  • Develop and manage the vendor network

Procurement & Vendor Support

  • Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
  • Assist in the procurement of consumables and services as required
  • Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans

Finance Admin Support

  • Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
  • JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager
  • Ensure Finance KPIs scores are met

Risk Management

  • Assist in the event risk management program
  • Participate in the disaster recovery and business continuity plans as required
  • Follow established escalation procedures and incident reporting procedures
  • Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.

Achieve Key Performance Indicators and Service Level Agreement targets


Tell employers what skills you have

Entertainment
Business Continuity
Financial Management
Consumables
Service Level
Event Management
Employee Engagement
Accruals
Forging
Event Planning
Transportation
Customer Service
PeopleSoft
Disaster Recovery
Catering

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