Workplace Ambassador
6 days ago
Work Dynamics - Integrated Facilities Management
Key activities the Workplace Ambassador is required to assist with include:
Client/Stakeholder Support
- Provide superior customer service to meet on-site client’s expectations
- Build relationships with clients/stakeholders
- Communicate and engage with stakeholders/employees/guests for all queries and requests
Procurement & Vendor Support
- Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works)
- Assist in the procurement of vendors and services as required
- Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvements plans
Finance Admin Support
- Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace manager
Health & Safety
- Conduct regular audits to ensure safety procedures are being complied with
- Prepare PTW/RA for vendors during events on site
- Assist in carrying out safety procedures when needed
- Conduct safety briefing when requested
- Participate in fire drills managed by Landlord
- Ensure Safety SOPs are complied.
Site Operations tasking (% allocation depends on site)
- Loading Dock Coordination (if applicable)
- Coordination of Loading Dock bookings
- Overseeing all incoming deliveries.
- Observe unloading of trucks for proper handling and distribution of freight.
- Recording delivery information on incoming shipments for each specific vendor.
Conference Rooms Coordination (Meeting rooms and Event space Coordination)
- Coordinate booking of the conference rooms for events/meetings
- Prepare Conference room areas for meetings/conferences
- Manage Event space set up
- Be POC for any issues/defects arise in meeting room technology, systems and assets
- Organize any specific requirements from the clients regarding meetings
- Coordinate DCI or customer meals as directed (depends on site)
- Participation in events hosted by client and JLL4JLL
Office maintenance orders (Hard services)
- Perform the weekly consumables order
- Receipt all consumables delivered and store as required.
- File and keep all receipts for records.
- Ensure adequate consumables available for workplace operations
General Site inspections
- Perform inspections. Give direction to the onsite staff and vendors workplace is kept clean and safe.
- Organize any special clean requirements
- Escorting Clients/Contractors
- Escort clients in areas only persons with Level 1 Security Access can reach.
- Assist in maintaining client access requirements.
- Manage building and office access
Repair and Maintenance
- Inspect all R&M assets, check inventory, rectify any issues
- Keep record of all inspections completed
- Assist in Ops Aide, Energy Audit, any other projects
- Annual office improvements
- Annual shut down
Risk Management
- Assist in the property risk management program
- Participate in the disaster recovery and business continuity plans as required
- Follow established escalation procedures and incident reporting procedures
- Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
- Achieve Key Performance Indicators and Service Level Agreement targets
- Other tasks consistent with the role of Workplace Ambassador
Tell employers what skills you have
Microsoft PowerPoint
Financial Management
Dynamics
Property
Landlord
Risk Management
Service Level
Procurement
Accruals
Audits
Customer Service
PeopleSoft
Disaster Recovery
Audit
Facilities Management
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