Customer Experience Ambassador

2 days ago


Singapore NEXTBEAT SINGAPORE PTE. LTD. Full time

We are seeking a highly skilled Customer Experience Ambassador to join our team at NEXTBEAT SINGAPORE PTE. LTD.

Job Description

The ideal candidate will have a strong passion for delivering exceptional customer experiences, with a focus on member relations and event coordination.

Key Responsibilities:

  • Welcoming members and guests, checking their table/event reservations and ensuring a seamless experience.
  • Handling inquiries through various channels, providing prompt and accurate responses.
  • Completing administrative tasks, such as data entry, filing, and printing/photocopying/scanning documents.
  • Responding to requests for help and information in a timely and professional manner.
  • Providing services, including signing members up for events, arranging care packages, and offering gym access cards.
  • Preparing statements of account and bills for members, ensuring prompt payments.
  • Liaising with reciprocal clubs worldwide to access and book tables.
  • Assisting with event setup in private rooms and coordinating with floor staff to deliver excellent service.
Requirements

To succeed in this role, you will need:

  • An engaging and friendly personality, with a high standard of personal hygiene and grooming.
  • Hospitality, passion, and initiative, with the ability to work flexible shifts.
Benefits

We offer a competitive salary of SGD 50,000 - 60,000 per annum, plus tips and transport allowance.

A 5-day work week with 44 hours of work ensures a healthy work-life balance.

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