Assistant Head, Operations
6 days ago
Job Scope
-Management Duties
- Oversee daily hostel operations as per SOPs.
- Align YWAs and NRCWs with organizational philosophy.
- Foster positive staff-resident-stakeholder relationships.
- Manage staff morale, motivation, discipline, and training.
- Support HOD with budget and manpower planning.
- Lead departmental meetings and achieve departmental goals.
- Implement trauma-informed practices.
- Guide new staff onboarding with proper documentation.
-Operational Roles
- Step in as shift staff when required.
- Plan fair and effective rosters.
- Ensure SOP compliance in daily hostel operations.
- Coach YWAs and NRCWs to excel in their roles.
- Coordinate with other departments as needed.
- Manage departmental documentation and reports.
- Assist HOD in SOP reviews and amendments.
- Chair disciplinary investigations and oversee hostel processes (e.g., checks, safekeeping).
-Development Functions
- Support HOD in staff development planning.
- Help improve processes to meet Ministry requirements.
- Attend courses for personal and professional growth.
-Taskforce Participation
- Lead department taskforces.
- Represent the department in inter-departmental initiatives.
Requirements:
- Leadership, inspiration, and team coaching skills.
- Willingness to work rotating shifts.
- Independent, resourceful, responsible, and firm.
- Degree or Diploma with 2+ years of management experience.
Management Skills
Leadership
Microsoft Excel
Manpower Planning
Operational Excellence
Analytical Skills
Supply Chain
Risk Management
Compliance
Project Management
Team Coaching
Pressure
Banking
Budgeting
Excel
Operational Risk
Regulatory Requirements
Stakeholder Management
Staff Development
People Management
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