Head of Operations
2 days ago
Responsibilities:
- Oversee P&L for all outlets, ensuring financial targets are met.
- Manage annual business plans, budgets, and monthly forecasts, providing performance updates.
- Evaluate results and implement actions to meet KPIs in revenue, cost, service, quality, and safety.
- Maintain high service quality and food standards in a team-focused environment.
- Promote and leveraging technology to boost performance and profitability.
- Develop and execute operational strategies aligned with company goals, monitoring key performance metrics.
- Oversee operational budgets, ensuring cost control and effective resource use.
- Ensure compliance with health, safety, and regulatory standards.
- Provide regular performance reports with actionable insights for senior management.
- Oversee daily operations and ensure high standards of service
- Manage and train staff, fostering a positive work environment
- Strong leadership and managerial skills
- Continuously strive to improve customer experience
- Enhance the profit and growth of the business by providing strategic leadership
- Ensure all budgets are managed in line with the client's requirements, monthly forecasting and to take actions where necessary.
- Working closely with the Chef Manager/Head Chef to ensure a smooth-running food operation / menu planning.
- Development and upkeep of SOPs
- Receive and respond to all client and customer feedback
- Develop processes for operational excellence
- Financial & departmental administration
- Ownership & implementation of HSE policies and procedures
- Strong understanding of event operations, hospitality standards, and customer service principles
- Excellent communication, negotiation, and problem-solving skills
- Ability to work effectively in a fast-paced environment with multiple priorities and deadlines
- Strong analytical and strategic thinking skills
- Hands-on, proactive, motivated individual with strong interpersonal and communication skills#
- Ability to work calmly under pressure and meet multiple deadlines
- Manage a team of Chefs, Baristas and Catering Assistants to deliver exceptional service
- Build and maintain strong relationships with clients, vendors, and partners to drive business growth and improve services
- Develop and implement operational procedures to ensure efficient and effective event execution
- Foster a positive work culture that encourages teamwork, innovation, and continuous improvement
- Ensure compliance with all safety and security protocols, as well as local health and sanitation regulations
- Proven track record of success in managing events and leading high-performing teams.
Requirements:
- 8-10 years in operations management, preferably in food service or hospitality, with 5 years in senior leadership.
- Bachelor's in Business, Operations Management, Hospitality, or related field; Master's preferred.
- Proven leadership and people management skills
Strong problem-solving and decision-making abilities - Expertise in budgeting and financial management
- Excellent communication and interpersonal skills
- Ability to work under pressure and meet deadlines
Negotiation
Forecasting
Management Skills
Budgets
Operational Excellence
Customer Experience
Financial Management
Interpersonal Skills
Operations Management
Sanitation
Pressure
Catering
Cost Control
People Management
Hospitality
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