Head, Operations
2 days ago
Key Responsibilities
1. MANAGEMENT & LEADERSHIP- Oversee departmental budgeting and expenditure to ensure efficiency, effectiveness, and alignment with organizational goals while maintaining compliance with company policies, HR practices, and industry standards.
- Develop structured career pathways to support staff development and progression.
- Supervise, guide, coach, and mentor staff to enhance their professional competencies.
- Lead and facilitate inter-departmental meetings and collaborations.
- Represent the department in key discussions, meetings, and presentations.
- Manage disciplinary matters concerning staff and residents when necessary.
- Support the Head of Home in achieving organizational objectives and act as a representative in their absence.
- Develop, review, and oversee all SOPs to ensure compliance with regulatory requirements and ministry guidelines.
- Ensure adherence to licensing and regulatory standards through effective oversight.
- Ensure accurate and timely submission of monthly and quarterly reports for approval.
- Guide staff in preparing and reviewing incident management reports.
- Assist in preparing documentation for audits and ministry compliance.
- Develop and implement crisis intervention strategies to manage resident behavior effectively.
- Provide training and guidance to staff on incident response protocols.
- Analyze past incidents to refine management strategies, prevent recurrence, and implement proactive measures to mitigate future risks.
- Establish and maintain professional relationships with government agencies, law enforcement bodies (SPF, CNB, SSB, MSF), and other key stakeholders.
- Foster strategic partnerships to enhance resident management and support systems.
Licensing
Budgets
Leadership
Due Diligence
Equity Research
Customer Support
Continuous Process Improvement
Critical Thinking
Enforcement
Crisis Intervention
Compliance
Networking
Audits
Budgeting
Customer Satisfaction
Regulatory Requirements
Strategic Partnerships
Staff Development
Incident Management
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