Application Production Support
4 weeks ago
Our Production Services Specialist will provide frontline application production supporting Regional Banking Applications within APAC.
Responsibilities:
- Identification and resolution of production incidents.
- Problem Management post incident resolution to determine root cause, Mitigating actions, Drive and track permanent resolution.
- Management of incident and problem tickets through the enterprise ITSM tool.
- Capacity and Performance Management.
- Working with development teams for take-on and training of new services or significant upgrades.
- Providing support for Audits (internal and external).
- Stakeholder management, working closely with Business and Operations partners to understand KPI metrics to measure service stability to prioritize defect fixes and enhancements
- Rotational 24/7 shift depending on business need
Requirements:
- Bachelor's degree (prefer IT/CS specialization) with min. 8+ years of relevant Experience of performing roles in Incident Management
- ITIL V3 Foundation Certification
- IT Support Background
- Service Support experience
- Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.
- Experience in developing documentation materials for processes.
- Integrates best practices with process design to ensure continuous process improvement.
- Excellent communication skills both verbal and written; must be able to appropriately convey ideas, concerns, and opinions across differing levels of management.
- Distribute clear and concise communications, summarizing incidents and the business/customer experience to a wide group of technical and non-technical audiences.
- Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
- A team player who must be able to work under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision.
- A disciplined thinker and capable of working across organizational boundaries in a very demanding, high output environment.
- A flexible, ‘hands-on’ ‘can do’ attitude.
- Partner with other regional teams and have clear understanding of incidents from other time zones as part of handover.
- Lead shift operations and ensure smooth handovers.
- Working on some weekends and holidays as part of a 5-day week shift pattern.
Desired Skills
· Experience of process design & process improvement tools
· Experience of SIX SIGMA / DMAIC phases
· Experience of working in a large enterprise IT organization
· Experience in the financial sector
· Knowledge of software development methodologies
· Exposure to Risk management standards and practices
· Project management training/certification desired
Tell employers what skills you have
Excellent Communication Skills
Application Architecture
DMAIC
Continuous Process Improvement
Risk Management
Attention to Detail
Problem Management
Banking
ITIL
Team Player
Stakeholder Management
Performance Management
Six Sigma
Software Development
Incident Management
-
Application Production Support
2 weeks ago
Singapore SMART INFORMATION MANAGEMENT SYSTEMS PRIVATE LIMITED Full timeRoles & ResponsibilitiesOur Production Services Specialist will provide frontline application production supporting Regional Banking Applications within APAC.Responsibilities: Identification and resolution of production incidents. Problem Management post incident resolution to determine root cause, Mitigating actions, Drive and track permanent resolution. ...
-
L2 Application Production Support
6 days ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & ResponsibilitiesResponsibilitiesThe primary objective of the L2 Application Production Support role is to ensure the efficient operation and stability of applications, primarily on the Boomi platform, along with other enterprise application platforms. Provide timely issue resolution, managing production data migrations, and overseeing production...
-
Application Production Support(IAM)
2 weeks ago
Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesJob Summary:We are seeking a highly skilled Application Production Support Engineer (IAM) to provide 24x7 operational support for our bank security applications. The ideal candidate will ensure system availability, troubleshoot technical issues, and collaborate with cross-functional teams to enhance system resiliency and...
-
Product Support Manager
3 days ago
Singapore This is an IT support group Full timeWhat you will do Under minimal supervision provides technical support for BE products to Field Sales and Service channels, along with internal PTS Engineers/Organizations on a global basis via phone, video conference, email or site visits in a consistent manner across all product offerings. Assists with department operations. How you will do it Provide...
-
Applications support
6 days ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & ResponsibilitiesAs a Technology Support II team member in Consumer & Community Banking Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions...
-
Treasury Application Production Support Engineer
2 weeks ago
Singapore LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesProject Description:Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bankResponsibilities:•Feature Development:Design, implement, and test new software features according to project specifications, following...
-
Treasury Application Production Support Engineer
2 weeks ago
Singapore LUXOFT INFORMATION TECHNOLOGY (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesProject Description:Treasury application Production support engagement covering technical issues, services and environment monitoring and EOD Batch support for a leading Singapore based bankResponsibilities:•Feature Development:Design, implement, and test new software features according to project specifications, following...
-
Product Support Specialist
4 days ago
Singapore This is an IT support group Full timeIntapp is looking for a Product Support Specialist to join our Product Support team. This position is a client facing role in which you will diagnose and troubleshoot usage and technical issues with our cloud-based SaaS platform. The Product Support Specialist responsibilities include investigating, triaging, and resolving tickets that flow into the help...
-
IT Application Support
2 weeks ago
Singapore ZENITH INFOTECH (S) PTE LTD. Full timeRoles & ResponsibilitiesThe Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience...
-
Application Support Engineer
6 days ago
Singapore NETWORK FOR ELECTRONIC TRANSFERS (SINGAPORE) PTE LTD Full timeRoles & ResponsibilitiesPosition SummaryThe Application Support Engineer will be part of a team of engineers who will be required to play a crucial role in troubleshooting, resolving technical issues, and carrying out day to day operational activities primarily responsible for providing application support to a suite of Payments System applications in...
-
Production Support
3 weeks ago
Singapore HELIUS TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesTitle: Production Support / Application SupportReachout at vijay@helius-tech.com or WA at +65 92333815 for a quicker response. JD:Monitor and troubleshoot production issues (Linux VMs, Vendor Product, SFTP). Collaborate with cross-functional teams to identify and resolve production issues. Perform root cause analysis and provide...
-
Application Support Engineer
6 days ago
Singapore Charterhouse Partnership Singapore Full timeOne of our key clients in the financial services sector is seeking to hire an Application Support Engineer. This individual will be responsible for providing Level 2 technical support and must possess a robust background in Java development. Key Responsibilities:L2 Production Support: Deliver comprehensive Level 2 production support for Java-based...
-
Application Support Specialist
2 weeks ago
Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full timeRoles & ResponsibilitiesStarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.We are looking for individuals with strong entrepreneurial...
-
Application Support Specialist
2 weeks ago
Singapore STARVISION INFORMATION TECHNOLOGY PTE LTD Full timeRoles & ResponsibilitiesStarVision is a home grown multi-national software Company with an established track record with MNCs as well as government agencies. We provide opportunities to aspiring individuals to explore and deploy his/her great ideas to an exciting and dynamic end user environment.We are looking for individuals with strong entrepreneurial...
-
Application Support
2 weeks ago
Singapore FLINTEX CONSULTING PTE. LTD. Full timeRoles & Responsibilities•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions•In charge of the inventory of all the Applications used in the company as well as regular check of Active and...
-
L1 Production
2 weeks ago
Singapore D L RESOURCES PTE LTD Full timeRoles & ResponsibilitiesPossible Shift Patterns (Might be subjected to changes):(1) 24/7:1st shift - 7AM to 6PM2nd shift - 11AM to 10PM3rd shift - 9:30PM to 8AM** this usually have 4 days/nights work followed by 3 days off(2) Regular:1st shift - 8AM to 5:30PM2nd shift - 9AM to 6:30PM3rd shift - 1PM to 10PM**this is usually Monday to Friday, weekends offJob...
-
Application Support Analyst
1 day ago
Singapore GMP TECHNOLOGIES (S) PTE LTD Full timeRoles & ResponsibilitiesThe main goal of the L2 Application Production Support role is to ensure the smooth operation and stability of applications, primarily on the Boomi platform, as well as other enterprise application platforms. Respond promptly to issues, manage production data migrations, and oversee production database operations. Ensure application...
-
Application Support Analyst
1 week ago
Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full timeRoles & ResponsibilitiesApplication Support Analyst (Java & Spring)Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, and Infrastructure teams, to prioritize and resolve and/or mitigate outages. Investigate production issues and provide a workaround to...
-
Application/ Technical Support Engineer
2 weeks ago
Singapore YT AUTOMATION SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesThe role of Technical/ Product Support Engineer will be responsible for supporting technical sales and providing technical support of Automation Products we are distributing and their applications for our customers in Singapore, Malaysia and Indonesia.Job Responsibilities:Provide pre-sales support and post sales application and sales...
-
Production Support
2 weeks ago
Singapore APAR TECHNOLOGIES PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a skilled Salesforce & Java Developer with expertise in SQL, deployment processes, and production support. Key Responsibilities:Provide production support for Salesforce-based applications. Develop, deploy, and optimize applications using Salesforce, Java, and SQL. Manage deployment processes and tools, ensuring...