Application Support Analyst
5 days ago
- The main goal of the L2 Application Production Support role is to ensure the smooth operation and stability of applications, primarily on the Boomi platform, as well as other enterprise application platforms.
- Respond promptly to issues, manage production data migrations, and oversee production database operations.
- Ensure application uptime and system reliability through efficient Operations & Availability Management.
- Manage Incident & Problem Resolution by quickly diagnosing and resolving application issues, identifying root causes, and implementing long-term solutions.
- Oversee Change & Service Request Management by evaluating and implementing system changes with minimal disruption, while efficiently addressing user queries and requests.
- Lead Release & Deployment Management efforts to coordinate seamless application updates and deployments.
- Handle Capacity Management by monitoring and optimizing application performance and scalability.
- Maintain Knowledge Management by documenting resolutions, best practices, and operational procedures.
- Drive Continual Service Improvement by identifying opportunities to enhance system performance and support processes.
Requirements
- A bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
- At least 3 years of experience in application support or L2 support.
- Previous experience in application development, maintenance, support, and deployment is a plus.
- Strong expertise in the Boomi Platform, especially Boomi Integrations— a low/no-code iPaaS solution designed for intelligent, cloud-native file conversion with specific modules for User Interface screens (Boomi Flow) and file conversion logic (Boomi Atom).
- Proficiency in relational databases such as Oracle, MySQL, and PostgreSQL.
- Experience with SQL scripting for database queries and performance optimization.
- Familiarity with Agile methodologies and the AWS service suite.
- Strong analytical and problem-solving skills with a focus on detail.
- Excellent written and verbal communication skills, particularly for technical documentation.
To apply, please visit www.gmprecruit.com and search for Job Reference:QWW9R996
To learn more about this opportunity, please contact Gia Grace at gia.grace@gmprecruit.com
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973
This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.
By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.
Tell employers what skills you haveTechnical Documentation
Scalability
Oracle
PostgreSQL
GMP
Knowledge Management
MySQL
Agile Methodologies
Application Development
Scripting
Reliability
User Interface
Application Support
Bridge
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