Application Support Analyst

2 weeks ago


Singapore APBA TG HUMAN RESOURCE PTE. LTD. Full time
Roles & Responsibilities

Application Support Analyst (Java & Spring)

  • Manage day to day issues including daily health checks of applications and processes, working closely with end-users, development staff, and Infrastructure teams, to prioritize and resolve and/or mitigate outages.
  • Investigate production issues and provide a workaround to the user to move the business forward. And share L2 analysis to the L3 team for further investigation.
  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
  • Implement continuous process improvement, including but not limited to, policy, procedures, and production monitoring.
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end-users, and clients.
  • Carefully evaluate alternative risks and solutions before taking action to provide timely resolution.
  • Perform Disaster Recovery (DR) exercise for multiple applications across all country on every year.
  • Ensure end of day batch process is getting completed successfully for multiple applications across the country on every day.
  • Generate a one-time report as per user request/audit request.

Key Requiirementts

  • Minimum 8 years of experience working in the Banking IT industry with Java, J2EE, Struts, Spring, Oracle technologies & Unix. Added advantage if experienced in loan origination application.
  • Able to work with a sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
  • Capable in the prompt incident and problem management provides short term workaround and long term solutions wherever is applicable, in order to maintain system maximum uptime and availability
  • Strong in change management control (knowledge in ALDON is preferred), good documentation skills and high problem-solving skills. Strong team player. Flexible and able to coordinate team effectively both in and outside of office hours;
  • Understanding of ITIL methodology would be highly advantageous

Essential Technical Skill: -

  • 5+ years of hands-on experience in IT Operations/Production support L2/L3.
  • 5+ years of hands-on experience in Java, J2EE, Struts, Spring, Oracle technologies.
  • 3-5 years' experience managing UNIX/Linux environment.
  • 3-5 years' experience in web application support/development.
  • Knowledge in IBM MQ and Connect Direct(CD)

Interested candidates, please send your CVs on as@tg-hr.com

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Tell employers what skills you have

Oracle
Struts
Change Management
Continuous Process Improvement
Loan Origination
Investigation
Documentation Skills
Unix
Core Java
Problem Management
Application Support
Banking
ITIL
Team Player
Java
Disaster Recovery
J2EE

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