L2 Application Production Support

2 weeks ago

Singapore GMP TECHNOLOGIES (S) PTE LTD Full time
Roles & Responsibilities

Responsibilities

  • The primary objective of the L2 Application Production Support role is to ensure the efficient operation and stability of applications, primarily on the Boomi platform, along with other enterprise application platforms.
  • Provide timely issue resolution, managing production data migrations, and overseeing production database operations.
  • Ensuring application uptime and system reliability through effective Operations & Availability Management.
  • Managing Incident & Problem Resolution by diagnosing and resolving application-related issues promptly while identifying root causes and implementing long-term solutions.
  • Overseeing Change & Service Request Management by assessing and implementing system changes with minimal disruption and efficiently handling user queries and requests.
  • Leading Release & Deployment Management to coordinate seamless application updates and deployments.
  • Capacity Management, monitoring and optimizing application performance and scalability.
  • Knowledge Management, documenting resolutions, best practices, and operational procedures.
  • Continual Service Improvement, identifying opportunities to enhance system performance and support processes.

Requirements

  • Bachelors degree in Computer Science, Engineering, Information Systems, or a related discipline.
  • Proven of working experience in level 2 application support.
  • Prior experience in application development, maintenance, support, and deployment is an advantage.
  • Strong knowledge of the Boomi Platform, particularly Boomi Integrations, a low/no-code iPaaS solution designed for intelligent, cloud-native file conversion with dedicated modules for User Interface screens (Boomi Flow) and file conversion logic (Boomi Atom).
  • Proficiency in relational databases such as Oracle, MySQL Server, and PostgreSQL.
  • Experience in SQL scripting for database queries and optimization.
  • Familiarity with Agile methodologies and the AWS suite of services.
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Excellent written and verbal communication skills, with a strong emphasis on technical documentation.

For more information, please visit to www.gmprecruit.com and search for Job Reference: QWW9R996

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Technologies (S) Pte Ltds PDPA and e2is PDPA.

Tell employers what skills you have

level 2 support
Oracle
PostgreSQL
Level 2 product support
Change Mgmt
System Integration
MySQL
Application Support
ITIL
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