Application Production Support(IAM)

2 weeks ago


Singapore ELLIOTT MOSS CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Job Summary:

We are seeking a highly skilled Application Production Support Engineer (IAM) to provide 24x7 operational support for our bank security applications. The ideal candidate will ensure system availability, troubleshoot technical issues, and collaborate with cross-functional teams to enhance system resiliency and performance.

Responsibilities:

· Provide 24x7 operational support for production systems, including weekends and holidays, specifically for Bank Security Applications.

· Ensure high system availability and perform recovery operations during outages or system capacity issues.

· Investigate and resolve complex technical issues, utilizing expertise in application support and security practices.

· Conduct system health checks and implement improvements to proactively detect and mitigate potential issues.

· Automate daily monitoring and manual operations to improve system stability and resiliency.

· Perform capacity assessments of production environments to meet BAU growth and project demands.

· Manage incident handling, including investigation, service recovery, and preventive measures.

· Collaborate with business, infrastructure, and application teams to resolve customer-reported incidents within agreed SLAs.

· Work closely with infrastructure teams (Middleware, DBA, SAs) for system troubleshooting and maintenance.

· Handle BAU tasks and projects, including DR exercises, audit queries, SOP documentation updates, and system upgrades for EOS/EOL components.

· Ensure adherence to Change Management Processes, Data Protection, and Privileged ID Access Control.

· Provide on-site 24x7 operational support on a 5-day roster, with compensatory off-days for weekend or public holiday shifts.

Qualifications and Experience:

· Bachelor's degree in computer science, Information Technology, or a related field.

· Minimum of 4 years of IT experience, with at least 2 years in the banking payment domain.

· Strong technical expertise in RHEL, JBOSS, SQL (Oracle/MariaDB), and Shell scripting.

· Prior experience managing or implementing Security Applications within the banking industry.

Preferred Qualifications:

· Experience with ForgeRock or other Identity and Access Management (IAM) solutions.

· Familiarity with VPC, PCF, and open platform environments is an added advantage.

· Experience supporting real-time online systems is desirable.

Key Skills and Attributes:

· Willingness to work night shifts.

· Excellent verbal and written communication skills.

· Self-motivated with strong crisis management abilities.

· Proven ability to lead and facilitate meetings, guiding technical teams during incident resolution.

· Responsible, detail-oriented, and a collaborative team player with strong analytical skills.

Tell employers what skills you have

PCF
Application Architecture
Troubleshooting
Analytical Skills
Change Management
Investigation
Scripting
Service Recovery
Information Technology
Access Control
SQL
Application Support
Banking
Crisis Management
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