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IT Application Support

1 month ago

Singapore ZENITH INFOTECH (S) PTE LTD. Full time
Roles & Responsibilities

The Candidate shall possess at least a Degree in Information Technology (IT), Computer Science or equivalent qualification.

  • The Candidate shall have at least five (5) years of work experience in IT application systems, including operation support experience and exposure to end-to-end software development lifecycle (SDLC). Experience with implementation in Singapore is preferred.
  • The Candidate shall have at least five (5) years of work experience in file interfaces and batch jobs, thus be able to assess the downstream impact and data flow with other systems.
  • The Candidate shall have hands-on experience in writing SQL queries for large volumes (>100,000) of transactions per day.
  • The Candidate shall have work experience in configuration management tool involved tracking, maintaining, and controlling the software, hardware, and system settings to ensure consistency and stability throughout the product lifecycle.
  • The Candidate shall have an ITIL Foundations certification.
  • The Candidate is to have work experience and/or good knowledge in Library metadata standards such as MARC and/or MARC21 format.
  • The Candidate is to have work experience in planning, execution and supporting test strategy for web-based and mobile applications.
  • The Candidate is to be proficient in incident and change request management that includes:
  • Support root cause analysis with vendors and integrated systems
  • Coordinate work and discussions for new initiatives
  • Analyze impact for process improvement and changes
  • Support administrative task to ensure that processes and documentation meeting required standards
  • Monitor incidents reported and provide regular updates
  • Log and track change requests
  • Help communicate approved changes to relevant parties
  • The Candidate shall have a good command of English and effective communications skills to interact and coordinate with end-users. This includes gathering user requirements, communicating proposed vendor solution, supporting user acceptance testing, supporting end-user training, and resolving issues with helpdesk agents and external vendors.
  • The Candidate shall demonstrate competency in Microsoft applications including Word, Excel and Outlook.
Tell employers what skills you have

Outlook
Application Architecture
Root Cause Analysis
SDLC
Information Technology
IT Operations
SQL
Application Support
Configuration Management
Mobile Applications
User Acceptance Testing
ITIL
Metadata
Test Strategy
Software Development