Technology Support Specialist

2 days ago


Singapore This is an IT support group Full time
Job Description

This is an IT support group that focuses on ensuring the operational stability, availability, and performance of our production application flows. As a member of this team, you will troubleshoot, maintain, identify, escalate, and resolve production service interruptions.

Key Responsibilities
  • Provides end-to-end application or infrastructure service delivery to enable successful business operations.
  • Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
  • Assists in monitoring production environments for anomalies and addresses issues utilizing standard observability tools.
  • Identifies issues for escalation and communication, and provides solutions to the business and technology stakeholders.
Requirements
  • Bachelor's degree in Computer Science or equivalent experience.
  • Minimum 3 years of experience in a technical support role or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
  • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.


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