Technology Services Specialist

1 week ago

Singapore LINKEDCORP HR CONSULTANCY PTE. LTD. Full time

**Technology Services Specialist
**(12-MONTH CONTRACT)

**Working days : Monday
- Friday**

**Working Hours: 9 am to 6 pm
**OT required**

**- Weekday: Yes, Time off is claimable**

**- Weekend/PH: Monetary OT claim upon activation**

**by standby duty**

**-24 by 7 rotate standby (offsite)**

**Work location: Kaki Bukit( client site)**

**Salary: S$3,500 - S$3,850+ One month completion bonus+Transport Allowance(Reimburse based on receipt OR distance mileage if using your own transport)+ 12 days AL
**RESPONSIBILITIES**:

- Provide support to on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
- Serve as a Regional IT representative, offering Remote, On-Site, or Station Technical Support to FedEx Operations Staff & Customers.
- Collaborate closely with 3rd Party Organizations in the Diagnostics, Maintenance, & Support of all Electronic Technologies, including Network equipment & Software Application Deployment.
- Perform technical support, problem resolution & contribute to the isolation & resolution of components like network appliances, various hardware & software issues.
- Address issues that arise outside work hours as needed. Perform other tasks and projects as assigned by the Manager or Management.

**QUALIFICATION & EXPERIENCE**:

- ITE/Diploma in Information Technology from recognized institutes.
- Proven experience as a Desktop Support Engineer, Technical Support Engineer, or a similar role for approximately 2 years or more.
- Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
- Hands-on experience and knowledge in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
- Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
- Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity.
- Basic Support and Troubleshooting of other desktop software used by the office.
- Basic support on iPhone / iPad / Android phones.
- Knowledge of IT procurement, order and delivery process flow and protocols.
- Ability to work effectively in a multi-cultural environment.
- Ability to deal with ambiguity, negotiation, unorganized situations.
- Ability to leverage available tools such as subscription services, internet, or other online services to support functions.
- Continuous self-learning and self-initiating.
- Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
- Ability to demonstrate practical troubleshooting and problem analysis techniques.
- Ability to plan and prioritize workload without supervision.
- Ability to prioritize, manage and perform under pressure to meet SLA’s.
- Excellent knowledge of Customer Service best practices. Willing to work flexibly and with enthusiasm.

**SKILLS AND ATTRIBUTES**:

- Good interpersonal and communication skills, high adaptability, and positive attitude are expected.
- A team player with determination to drive to excel.
- Excellent customer service skills.
- Self-motivated with a strong drive to succeed.
- Regular interaction with First Line Management, Senior Management, Directors, and occasional interaction with Officers (VP and above) for internal contacts.
- Regular interaction with Suppliers, Vendors, and 3rd party Consultants for external contacts.

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