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Senior Customer Service Officer

4 weeks ago

Singapore TELE-CENTRE SERVICES PTE LTD Full time
Roles & Responsibilities

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Responsibilities:

  • Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
  • Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
  • Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
  • Manage fair and consistent application of performance management and disciplinary measures against performance lapses.
  • Work across departments to improve business processes and enhance efficiency.
  • Deliver operational results within agreed budgets, service levels and business targets.
  • Generate daily, weekly and monthly reports to clients and prepare monthly business review.
  • Other ad hoc duties as assigned.

Requirements:

  • Minimum 3 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
  • Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
  • Possess good interpersonal and communication skills, creativity and problem-solving skills.
  • Positive and able to motivate team to achieve business targets.
  • Good leadership and people management skills.
  • Able to work well in a team in a dynamic and fast-paced environment

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you Join our team and be part of an exciting customer care experience.


Interested candidates may WhatsApp us at 6015 6788 or email us at recruit@haileck.com


Tell employers what skills you have

Coaching
Management Skills
Leadership
Microsoft Office
Customer Care
Communication Skills
Team Lead
Team Leader
Microsoft Word
Customer Service
Performance Management
People Management
Customer Service Experience
Call Center

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