Guest Experience Specialist
3 weeks ago
Primary Responsibilities
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction
- Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests
- Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints
Requirements
- Minimum GCE `O' Level or its equivalent
- Minimum 1 year of experience in customer service
- Good interpersonal skills with effective multi-tasking and time management
- Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions
- Ability to use basic Microsoft Office applications – Word, Excel, PowerPoint
- Able to perform shift work, including weekends and public holiday
Tell employers what skills you have
Front Office
Upselling
Scalability
Property Management
Restaurants
Financial Management
Housekeeping
Exceptional Customer Service
User Experience
Restaurant Management
Good Communication Skills
IV
Customer Service
Decision Making
UX
Hospitality
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