Guest Experience Associate

3 days ago


Singapore This Is An IT Support Group Full time
About Us
Capita Land Group is a dynamic and diverse real estate company with a strong presence in Singapore and across Asia. Our company values include innovation, teamwork, and customer satisfaction.

Job Description
We are seeking a talented individual to join our team as a Guest Experience Associate. The successful candidate will be responsible for providing exceptional customer service, managing guest relationships, and ensuring a memorable stay experience for our guests.

Key Responsibilities
- Provide exceptional customer service to guests
- Manage guest relationships, including check-in and check-out procedures
- Issue apartment access key cards
- Provide recommendations on nearby amenities and places of interest
- Assist guests in making travel and tour arrangements
- Manage guests' accounts, information, and apartment availability in the system
- Perform simple bookkeeping
- Make and confirm reservations
- Respond to all queries through walk-ins, emails, and calls, and assist with requests

Benefits
- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes

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