Intern - Guest Experience Associate
3 weeks ago
Located steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.
Alma House is ideal for anyone seeking greater flexibility, with space for work, stay, and living. Across 79 different rooms, a variety of room types caters to the needs of both short-term and long-term corporate and leisure travelers. There are also exclusive guests-only spaces, such as the communal lobby bar that acts as an extended living room.
Embracing the authentic, Alma House offers a curated experience – connecting people, place, planet, and possibilities.
Your Responsibility
Reporting to the Front of the House Manager, the guest experience executive is responsible for;
- taking care of the overall guest experience from pre-arrival to post-departure by showing interest, anticipating guest needs, engaging with them, and responding to all queries.
- Working across shifts, this person will perform all reservation duties, greet guests, check in and check out tasks.
- Manage the hotel lounge during his/her shift by engaging with guests, upselling the offering of the lounge, additionally to performing the reception related duties.
- She/he will become a PMS expert and adequately manage the room inventory to maximize occupancy, assign rooms when on shift, coordinate well with the back of house teams and track and resolve any guest opportunities as well as complying to all SOPs and following up closely on all billing related matters.
- Closely communicate with all teams to conduct the necessary pre arrival work for VIPs, corporate clients, groups etc.
Skills Required
- Love to be in service or hospitality industry
- Must be a hands-on person that is resourceful, proactive and a team player
- Must have good communication skills internally and externally
- English is mandatory
- Willing to do shift work
- Able to commit at least 4 months
Tell employers what skills you have
Upselling
Lifestyle
Property Management
Restaurants
hotel industry
Leisure
Inventory
Property
Exceptional Customer Service
Opening Hotels
Good Communication Skills
hotel reservations
hotel reservation
Team Player
Decision Making
Hospitality
-
Guest Experience Associate
4 days ago
Singapore This Is An IT Support Group Full timeAbout Us Capita Land Group is a dynamic and diverse real estate company with a strong presence in Singapore and across Asia. Our company values include innovation, teamwork, and customer satisfaction.Job Description We are seeking a talented individual to join our team as a Guest Experience Associate. The successful candidate will be responsible for...
-
Intern - Guest Experience Associate
1 week ago
Singapore 9CO CITIES PTE. LTD. Full timeRoles & ResponsibilitiesLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building's modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Alma House is ideal for...
-
Guest Experience Associate
1 week ago
Singapore 9CO CITIES PTE. LTD. Full timeRoles & ResponsibilitiesLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building's modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Alma House is ideal for...
-
Guest Experience Associate
3 weeks ago
Singapore 9CO CITIES PTE. LTD. Full timeRoles & ResponsibilitiesLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Alma House is ideal...
-
Guest Experience Associate
3 weeks ago
Singapore 9CO CITIES PTE. LTD. Full timeRoles & ResponsibilitiesLocated steps from the Singapore River, Alma House occupies the vast historic grounds of a former school. The building’s modernist architecture is also home to a vibrant creative cluster, with trendy shops, restaurants and lifestyle establishments that showcase the most progressive of what the city has to offer.Alma House is ideal...
-
Guest Experience Specialist
4 days ago
Singapore Sentosa Development Corporation Full timeJob OverviewThe Guest Services Associate is a critical role within our hotel, requiring a high level of attention to detail, excellent communication skills, and a passion for delivering exceptional customer experiences. If you are a motivated and customer-focused individual who enjoys working in a dynamic environment, we encourage you to apply for this...
-
Guest Experience Manager
4 days ago
Singapore Standard International Management, LLC. Full timeJob Responsibilities: Primary liaison between guests and The Standard, Singapore. Review today, next day arrivals (three days on the weekends), and all departures to research guest information and update guest profiles in Opera system. Communicate with Reservations and Housekeeping team regarding arriving, in-house, or departed guests that might be of...
-
Guest Experience Associate
3 days ago
Singapore MURRAY PTE. LTD. Full timeResponsibilitiesProcess guest check-ins and room assignments following the hotels' rate structures, discounts, and sell/upsell strategies.Accommodate special requests when possible.Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
-
Guest Services Associate
1 week ago
Singapore FOUR SEASONS HOTEL SINGAPORE Full timeRoles & ResponsibilitiesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment...
-
Guest service associate
4 days ago
Singapore Sentosa Development Corporation Full timeGuest Services Associate is responsible for ensuring consistent quality of excellent customer service for all guests. To ensure that daily operations are run smoothly. Ensure all guests have a speedy check-in and check-out process in line and always greet guests with a smile. Job Responsibilities Reception duties and tasks include ensuring guests experience...
-
Guest Experience Manager
3 weeks ago
Singapore BIDEFORD HOUSE PTE. LTD. Full timeRoles & ResponsibilitiesThe Guest Experience Manager oversees the VIPs and concierge functions, ensuring compliance with hotel standards and creating memorable guest experiences. This role coordinates with various departments to anticipate and meet guest needs and is well-versed in product knowledge to provide informed recommendations. The Guest Experience...
-
Guest Experience Manager
4 days ago
Singapore Grand Hyatt Singapore Full timeSummary Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align with our...
-
Guest Experience Manager
4 days ago
Singapore Grand Hyatt Singapore Full timeJob DescriptionWe are seeking a highly skilled Guest Experience Manager to join our team at Grand Hyatt Singapore.The ideal candidate will be responsible for overseeing the daily shift operations of the Guest Experience team, ensuring efficiency and adherence to brand standards.Candidates with a relevant degree or diploma in Hospitality or Tourism management...
-
Guest experience executive
4 days ago
Singapore This Is An IT Support Group Full timeCompany Description Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets success. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites,...
-
Guest Experience Manager
1 week ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...
-
Guest Experience Manager
1 week ago
Singapore GRAND HYATT SINGAPORE Full timeRoles & ResponsibilitiesJoin our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building up and managing a new operational team within the front office environment. Align...
-
Guest Experience Ambassador
4 days ago
Singapore Resorts World Sentosa Full timeJob Description:We are seeking a highly skilled and experienced Guest Experience Ambassador to join our team at Resorts World Sentosa. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring that our guests have an unforgettable stay with us.Key Responsibilities:Provide excellent...
-
Guest Experience Manager
4 days ago
Singapore Hyatt Hotels Corporation Full timeIf you're looking for a career with our Inclusive Collection, please click here to view job postings. Join our team as a Guest Experience Manager, where you will not only be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Belldesk team but you will also play a pivotal role in building...
-
Guest Experience Executive
3 weeks ago
Singapore RB CAPITAL HOTELS PTE. LTD. Full timeRoles & ResponsibilitiesWhat's the job?Guest Experience Executives are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all...
-
Guest Experience Specialist
4 days ago
Singapore This Is An IT Support Group Full timeAbout The JobThe Guest Experience Executive role is pivotal in ensuring the highest level of hospitality. This includes supervising and directing the team of Guest Experience Executives to provide personalized care to all hotel guests at Heart of House throughout their stay.