Guest Experience Operations Specialist

2 days ago


Singapore This Is An IT Support Group Full time

Lead the Way in Guest Experience Management

Mandai Wildlife Group is a leading wildlife and nature destination in Singapore, and we are seeking a highly motivated and experienced individual to join our team as an Experience Management Leadership Professional.

In this role, you will lead the development and implementation of strategies to enhance guest experience across all areas of the business. Your primary responsibilities include working closely with various teams across Mandai to identify opportunities for improvement and implementing initiatives to drive growth and revenue.

You will also support the design and development of innovation, design thinking, and service excellence training workshops, evaluating workshop feedback data and recommending improvements to workshop design and delivery. Additionally, you will monitor training participation and prepare reports to track progress.

About the Team:

We are a dynamic and collaborative team of professionals who are passionate about delivering exceptional guest experiences. Our team members are driven by a shared vision to create unforgettable experiences for our guests, and we are committed to ongoing learning and professional development.

What We Offer:

We offer a competitive salary package, opportunities for professional growth and development, and a collaborative and dynamic work environment. If you are a motivated and experienced leader with a passion for delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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