Territory Customer Support Manager

4 weeks ago


Singapore JOHN DEERE (SINGAPORE) SERVICE CO. PTE. LTD. Full time
Roles & Responsibilities

  • Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
  • Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
  • Communicates with factories on appropriate issues and solutions
  • Delivers product training, technical, and/or management training to channel partners, company employees or customers
  • Facilitates channel partner employee development by counseling them on training plans and class enrollment.
  • Administer product warranty, product support policies and/or processes and other reimbursement policies.
  • Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

Tell employers what skills you have

Channel Partners
Modeling
Result Oriented
Customer Support
Interpersonal Skills
Proactive self-starter
Hyperion
Channel
Business Travel
Logging
Product Optimization
Adaptability
Attention to Detail
Financial Modeling
Warranty
Business Analytics
Communication Skills
self-motivated Team Player
Customer Service
MIS
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