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Application Support Analyst

2 months ago

Singapore MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD Full time
Roles & Responsibilities

The Role

You will perform production application support task for Supply Chain finance platform in APAC region.


Job Responsibilities

  • Be the Subject Matter Expert on the Supply Chain Finance platform and eco-system facing the bank users.
  • Responsible in E2E management of production incidents / service request linked to the Supply Chain Finance platform (e.g. Opening of tickets / weekly meetings on progress of outstanding issues / coordination with internal team on the execution of data extraction).
  • Perform detailed support and troubleshooting for production incidents linked to Supply Chain Finance platform including coordination with internal and external stakeholders for impact analysis / workaround / root cause analysis.
  • Work with the System Owner / Incident Manager to build on the Operational Knowledge Base / incident process management focusing on Supply Chain Finance ecosystem. PIC is responsible in creating / maintaining such documents including working with the project team to gain knowledge on any new enhancements / releases on the Supply Chain Finance eco-system.
  • Responsible for validation of the platform after any scheduled / unscheduled patching of the Supply Chain Finance ecosystem.
  • Responsible for management of the platform / coordination with internal stakeholders during any Disaster Recovery exercises.
  • Responsible for execution on any system config changes linked to Supply Chain Finance platform.
  • Highlight and escalates risk issues to relevant parties in a timely manner.
  • Participate in system restoration for Disaster Recovery exercises.
  • Perform other duties as and when assigned.

Job Requirements

  • Diploma or bachelor’s degree in computer science or information Technology, Finance or Economics.
  • Min. 9 years of work experience in the application or system support function, preferably in the finance industry.
  • Possess functional knowledge in the Supplier Finance / Accounts Receivables Purchase / Dynamic Discounting product including middle office / back-office operations such as funding / payments.
  • Possess functional knowledge on Finshare Platform (by Premium Technology)
  • Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users.
  • Good understanding and competency in scripting (such as DOS, Shell Scripting).
  • Excellent communication, interpersonal and presentation skills.
  • Demonstrate sound judgment in reviewing problems and making recommendations / decisions
  • Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner.

Tell employers what skills you have

Troubleshooting
Middle Office
Inventory
Supply Chain
Root Cause Analysis
Scripting
Unix
Information Technology
Economics
Service Desk
Application Support
Process Management
Supply Chain Management
Presentation Skills
ITIL
Disaster Recovery