Front Office Agent
4 months ago
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Tell employers what skills you have
Front Office
Microsoft Office
Concierge Services
Written English
Property Management
Currency
Quality Assurance
Leisure
Housekeeping
Property
Accounting
Cashiering
Customer Service
Audit
Service Delivery
Hospitality
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Singapore Best Careers and Opportunities Full timeJob Title: Production Agent-Front Office Integration AnalystBest Careers and Opportunities is seeking a highly skilled Production Agent-Front Office Integration Analyst to join our team. As a key member of our integration program, you will play a crucial role in ensuring seamless and effective client experiences.Key Responsibilities:Assist Front Office...
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Production Agent-Front Office Integration Analyst
2 months ago
Changi Business Park Crescent Singapore Best Careers and Opportunities Full timeJOB LOCATION: Changi Business Park Crescent Singapore JOB TITLE: PRODUCTION AGENT - FRONT OFFICE INTEGRATION ANALYST (FOIA) Job Description Job roles: - As a Front Office Integration Analyst, you will play an important role in being on the frontline of the integration program which is a trusted partner for Front Office teams to ensure the seamless...
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Guest Service Agent
3 weeks ago
Singapore MARINA BAY SANDS PTE. LTD. Full timeRoles & ResponsibilitiesJob ResponsibilitiesAccomplish Day to Day Operations Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction. Up to date of internal...
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Hotel Front Office Associate
2 months ago
Singapore MGH HOSPITALITY PTE. LTD. Full timeRoles & ResponsibilitiesMeet KINN, where our properties are more than just places to stay - they're sanctuaries designed for creating meaningful connections and cherished memories within a secure, inclusive, and peaceful environment. Our vision is to redefine hospitality as a comprehensive lifestyle experience, thoughtfully curated to everyone’s needs.We...
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Front Office Executive
2 months ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & ResponsibilitiesPrimary Responsibilities To greet all Guests and all visitors in a warm and welcoming manner To attend to ‘Guests’ arrival and departure. To attend to Guests’ arrival by assisting with registration and by explaining the Hotel’s facilities and services and by allocating rooms as booked. To use Guests names at all times. To...
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Front Desk Agent
3 weeks ago
Singapore AM RECRUITMENT PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilities: Warmly greet and welcome arriving and departing guests with a smile. Assist guests with check-in and check-out processes, ensuring efficiency and accuracy. Enroll guests into hotel rewards program. Provide detailed information about the hotel and the local community. Address and resolve guest issues and concerns...
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Front Office
3 weeks ago
Singapore REAGLE MANAGEMENT HOLDINGS PTE. LTD. Full timeRoles & ResponsibilitiesJob Highlights Be part of a dynamic team! Career progression opportunities Hotel is located centrally and near MRTResponsibilities Assist guests with check-in and check-out as well as other Guest Service-related duties. Coordinate and work closely with Housekeeping and Facilities team to ensure on the overall quality of guest...
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Front office manager
1 week ago
Singapore Amara Singapore Full timeJOB SUMMARY: The Front Office Manager is responsible for entire operation of the Front Office and the delivery of quality service to the guests JOB RESPONSIBILITIES: To direct, control and co-ordinate activities of associate engaged in such activities as: receiving, processing and confirmation room reservations.Selling, registering and assigning rooms to...
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Manager - front of house / front office
3 days ago
Singapore THE RITZ-CARLTON, MILLENIA SINGAPORE Full timeJOB SUMMARY Responsible for the management of all aspects of the Front Office including Concierge, Front Desk, Guest Relations, Guest Services (Bell), and Service Experience (Operator), in accordance with hotel standards. Directs, implements and maintains a service and management philosophy that serves as a guide to respective staff. Responsible for...
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Front office manager
1 week ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively, and be available to assist on duty in the...
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Front office manager
1 week ago
Singapore MERCURE SINGAPORE BUGIS Full timeJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating, and supervising. Train and motivate the team to deliver service excellence. Ensure all guest requests and queries are responded to promptly and effectively; be available to assist on duty in the hotel....
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Front Office Supervisor
3 weeks ago
Singapore IBIS SINGAPORE ON BENCOOLEN Full timeRoles & ResponsibilitiesThe Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale of Front Office Supervisor is to ensure that all of...
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Front Office Associate
2 months ago
Singapore TRADERS HOTEL MANAGEMENT PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for a Front Office Associate to join our team!As a Front Office Associate, we rely on you to: Take responsibility of the front office to ensure smooth and efficient operation at all times Upsell rooms to meet guests' needs when appropriate Ensure guest requests are fulfilled in a professional and timely mannerWe are...
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Front Office Liaison
2 weeks ago
Singapore MASS POWER SERVICES PTE. LTD. Full timeFront Office LiaisonMass Power Services Pte. Ltd. is seeking a professional Front Office Liaison to join our team. In this role, you will be responsible for ensuring a superb customer service experience for our guests.Key Responsibilities:Undertake front office duties, including meeting and greeting guests, and attending to their needs.Administer all routes...
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Guest Relations Officer
3 weeks ago
Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full timeRoles & ResponsibilitiesJOB SUMMARYWork closely with the Duty Managers (DM) to ensure daily operations in Front Office are run smoothly. Ensure all the areas in Front Office are covered by sufficient manpower at all times. Assist to oversee and train all Front Office associates to ensure consistency of service rendered to all guests.JOB DESCRIPTION Monitor...
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Front Office Supervisor
3 weeks ago
Singapore WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. Full timeRoles & Responsibilities Provides check in, check out and to deliver service quality during the guest journey. Check, follow up and coordinate daily affairs. Provide supervision, training, motivation, and coaching to the Front Desk staff. Facilitate effective communication and coordination of daily operations among all departments, staff, and managers. ...
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Front Office Executive
2 months ago
Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full timeRoles & ResponsibilitiesYWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.Our Front Office is a team of caring and service...
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Front Office Manager
3 weeks ago
Singapore MERCURE SINGAPORE BUGIS Full timeRoles & ResponsibilitiesJob Responsibilities Reporting to the Director of Rooms, the Front Office Manager takes charge of the Front Office Operations such as planning, coordinating and supervising; Train and motivate the team to deliver service excellence. Make sure all guest requests and queries are responded to promptly and effectively and be available...
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Front office manager
2 weeks ago
Singapore Accor Hotels Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
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Front Desk Officer
2 weeks ago
Singapore WECRUIT PTE. LTD. Full timeRoles and ResponsibilitiesWe are seeking a Front Desk Officer to manage incoming calls, address inquiries, and relay messages as needed.The ideal candidate will welcome, register, and announce the arrival of customers, ensuring a smooth check-in experience.They will direct visitors to their designated locations and oversee incoming mail, packages, and petty...