Customer Service Support
2 days ago
- Assist in the daily warehouse operations to improve the operating standard, inventory management, customer service, quality and efficiency of the service operations.
- Assist in the customer service and inventory control to ensure prompt and good services delivered, and provide prompt rectification to remedy any service delivery deficiencies identified
- Do employ best practices in the functions of service standard setting, operations, inventory control, and customers service for the most efficient and effective approach.
• To manage and oversee the CRM (Customer Relationship Management) aspect within the accounts served
by the Company - incl. to conduct internal reviews to subsequently plan for relevant program(s)/ activities
• To resolve customers-related issues and concerns quickly and efficiently
• To keep the customers well-informed and updated on the services including new offering(s)
• To establish discussion with Manager(s)-in charge to plan strategically
• To expand the customers base by upselling and cross-selling
• To understand key customers' individual needs and always addressing these, at the same time maintaining updated information of the market and industry
• To assist in the customer service and inventory control to ensure prompt and satisfactory service level including to provide prompt rectification to remedy any service delivery deficiencies
• To adopt knowledge for good operational services for continuous professional development
- Adopt knowledge to provide good operational services and put in place a process of continuous professional development.
- Maintain customer files with quotations and internal approval form and other information.
- Manage shipping documentation formalities (Customs / Tradenet).
- Perform monthly billing to customers.
- Be self-motivated to enhance productivity and perform other tasks as assigned by the superior
Job Requirements:
- Minimum 3 years in warehouse/logistics field preferred.
- Minimum diploma in Logistics or equivalent preferred.
- Experienced in Licensed Warehouse environment and requirements for Customs' compliance would be an added advantage.
- Proficiency in computer especially Microsoft Office, WMS
- Self-driven, results-oriented with a positive outlook, and clear focus on high quality.
- Organized and meticulous.
Working Hours:
Mondays to Fridays: 0800hrs to 1700hrs
Alternate Saturdays: 0800hrs to 1200hrs
Working Location: 3 Clementi Loop Singapore 129815
Tell employers what skills you haveWMS
CRM
Outlook
Microsoft PowerPoint
Upselling
Microsoft Office
Microsoft Excel
Customer Relationship Management
Service Level
Inventory Control
Inventory Management
Compliance
Pressure
Customer Service
Shipping
Service Delivery
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