Customer Service Ambassador

6 days ago


Singapore This is an IT support group Full time
About Us

CapitaLand Group, a leading Asian real estate developer, encompasses diverse businesses including real estate investment management and development across over 260 cities in more than 40 countries.

Job Description

We are seeking a highly skilled Residential Support Specialist to join our team. Key responsibilities include:

  • Assisting guests with seamless check-in and check-out procedures
  • Providing exceptional service at the Front Desk, ensuring all guests receive personalized attention
  • Issuing apartment access key cards and managing guest accounts, information, and apartment availability in our system
  • Responding promptly to queries through various channels and assisting with requests
  • Handling and recording resident feedback and complaints, referring them to supervisors and managers as needed

The ideal candidate will possess excellent communication skills, be detail-oriented, and have a strong passion for delivering outstanding customer service. If you're a team player with a positive attitude and a willingness to learn, we encourage you to apply

Key Requirements
  • A good command of spoken and written English
  • Strong attention to detail
  • Excellent teamwork and service orientation
  • Ability to handle paperwork and perform a variety of tasks
Benefits
  • Flexible benefits package with comprehensive medical coverage for self and family
  • Training and development opportunities to enhance your skills
  • Subsidized rates at Ascott serviced residences
  • Wellness programs to support your well-being


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