Customer Service

1 week ago

Singapore FLINTEX CONSULTING PTE. LTD. Full time
Roles & Responsibilities

Key Responsibilities

Main Duties:

As company’s host, acts as a manager of first impressions, ensuring that our customers have a memorable experience entering the company’s Experience Centre. The host reflects our values and embodies our brand, setting the stage for the visitor’s experience. The host helps assess customers’ needs and the reason for their visit. At the same time, they are our showroom guides, helping customers find their way around the showroom so that they can browse with confidence.

Greeting the customer

1.Providing a warm welcome to each and every customer entering our experience centre, making them feel at home

2.Asking customer for their beverage of choice and serving them upon arrival

3.Managing large customer numbers during high traffic in the experience centre

4.Asking customers whether they have scheduled an appointment/test drive and registering correspondingly in lead management system

5.Pulling up and informing our Sales Expert of customer profile if customer is already registered with the company.

Guiding the customer and optimizing their experience

6.Helping customers gain the immersive company’s experience that is right for them, while giving them an overview of the showroom

7.Setting the stage for the experience by performing a high-level assessment of needs at first contact in order to direct customers to the appropriate experience

8.Conducting quick showroom tours at slow traffic

9.Guiding customers to the relevant responsible Expert

10.Performing first-level troubleshooting for dissatisfied customers and directing them towards the right contact person in the experience centre

Serving as a brand ambassador

11.Being the first point of contact and introducing customers to the company through high-level snapshots of brand/product offerings, building anticipation of what is to come

The Host contributes to the team in the following ways

1.Making sure the customer journey starts smoothly

2.Capturing and transferring basic data to back office and Sales Experts

3.Maintaining an overview over the team and communicating needs and resources within the team

4.Actively utilizing times with lower traffic in the showroom for tasks that are not customer centric

5.Searching actively for open tasks during low traffic in the showroom

6.Supporting reception in providing phone service

7.Being the one responsible for the showroom, including exhibition organization together with Sales Experts, and upholding quality standards with regard to appearance

8.Planning the exhibition area in coordination with Sales Managers and Sales Experts to ensure the demonstration vehicle selection is always optimized and up to date with new products and technologies

9.Support all customer experience facilities in the House of Progress as golf and racing simulator


Requirements

Formal Qualifications

1.The ideal candidate has prior experience in automotive retail as customer service staff or has exhibited success in hospitality or the service industry as someone who receives customers upon first contact.

Social skills

2.Customer and team-oriented

3.Highly service-oriented

4.Exceptionally helpful and caring towards others and understanding of their needs

5.Honest and authentic nature to instil trust in the customer

6.Very responsive and accommodating towards queries or requests of customers

7.Resilient and self-confident in their abilities, particularly when dealing with challenging customers.

Drive and autonomy

8.Highly self-motivated individual that is determined to follow-through on their tasks

9.Conscientious individual with a strong sense of duty that is reliable and responsible, and can be trusted to fulfil their duties.

10.A passion for the automotive industry and a commitment to support other team members during low traffic periods

11.Highly organised and thorough, keeping experience centre looking representative of the Company’s brand at all times, and accurate when working with customer data

Specific qualities

12.Embody the values of the Company’s brand with the right attitude and competence

Additional Requirements

13.Ability to work evening hours, weekends and holidays



Working Hours: 44 hours per week with shifts assigned on a roster basis by the reporting manager



Tell employers what skills you have

Anticipation
Sales
Troubleshooting
Autonomy
Customer Experience
Golf
Teamoriented
Automotive Industry
Customer Service
Directing
Back Office
Hospitality

  • Executive, Customer Service

    4 days ago

    Singapore Customer Labs Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...

  • Senior Service Operations Manager

    3 days ago

    Singapore Customer Labs Full time

    About Customer LabsWe are a dynamic team committed to delivering exceptional customer experiences in a fast-paced retail environment.Job SummaryThis senior role is responsible for overseeing the smooth operation of our customer service counters, managing a team of officers, and ensuring excellent service delivery.Main ResponsibilitiesConduct daily briefings...

  • Customer Service Officer

    1 week ago

    Singapore SAFRA National Service Association Full time

    Roles & ResponsibilitiesCustomer Service Officer - Safra Mount FaberResponsibilities:- Performs opening of front desk activities.- Receive members / guests at the counter.- Check the member's membership card and NRIC.- Receive / transfer calls and call back.- Take booking / reservation of sport facilities (for selected facilities only).- Process payments...

  • Customer Service Representative

    3 days ago

    Singapore SAFRA National Service Association Full time

    Job Description:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong sense of teamwork.In this role, you will be responsible for performing opening and closing...

  • Customer Service Officer

    4 days ago

    Singapore Logistic service company Full time

    Company Name: Logistic service company Job Title: Customer Service Officer (ID8027)Hours per Week: Monday to Friday 8am to 5:30pm. Location: Tampines, Northeast, Singapore Job Category: Customer Service Job Description: Order processing and responsible for the coordination and preparation of all necessary documentation. Liaise with customers for all matters...

  • Customer service officer

    4 days ago

    Singapore SAFRA National Service Association Full time

    CUSTOMER SERVICES OFFICER Responsibilities: Performs opening of front desk activities. Receive members / guests at the counter. Check the member’s membership card and NRIC. Receive / transfer calls and call back. Take booking / reservation of sport facilities (for selected facilities only). Process payments such as application / renewal of membership,...

  • Customer Service Representative

    2 days ago

    Singapore M S Color Service Pte Ltd Full time

    Key Responsibilities:Assisting customers with product selection and purchasesHandling cash and card transactions accuratelyReplenishing and maintaining store displays and inventoryProviding a warm and welcoming environment for all customersAdhering to store policies and proceduresWhat We're Looking For:Previous experience in a retail or customer service...

  • customer service officer

    6 days ago

    Singapore HA HA BIN SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesRoles & ResponsibilitiesSupporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement) Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests Follow on orders and ensure sufficient inventory for...

  • Operation Executive

    4 days ago

    Singapore Freight Service Company Full time

    Company name: Freight Service Company Job Title: Operation Executive /Customer Service Executive (ID6016)Hours per week: Mon to Fri 9am-6pm, Sat 9am-1pm. Location: Changi, Southeast, Singapore Job category: Customer Service Job Description To assist with permit declaration Execution of BLs and AWBs Requirements Minimum GCE ‘O’ Level Must be...

  • Customer Support Manager

    6 hours ago

    Singapore Public Service Division Full time

    At the Public Service Division, we are committed to delivering exceptional customer experiences. As a Contact Centre Manager, you will play a crucial role in shaping our service delivery standards and ensuring that our customers receive top-notch support.The Contact Centre team oversees the contact centre support requirements for various programmes and...

  • Customer Support Associate

    3 days ago

    Singapore Public Service Division Full time

    Job Overview:The Government Services Ambassador role is an exciting opportunity to join our team at the Public Service Division and make a difference in the lives of citizens. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.About...

  • Government Services Ambassador

    3 days ago

    Singapore Public Service Division Full time

    Job Description:The Public Service Division is seeking a highly motivated and detail-oriented Public Service Engagement Specialist to join our team at the ServiceSG Centre. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.About...

  • Manager, Customer Support

    4 days ago

    Singapore Public Service Division Full time

    The Customer Support team oversees the contact centre support requirements for the various HPB programmes and services. As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre manager to uphold service delivery standards. The contact centre manager will also contribute towards shaping...

  • Manager, customer support

    2 days ago

    Singapore Public Service Division Full time

    The Customer Support team oversees the contact centre support requirements for the various HPB programmes and services. As we embark on a transformation journey to enhance our customer experience delivery, we are looking for a contact centre manager to uphold service delivery standards. The contact centre manager will also contribute towards shaping...

  • Service Ambassador

    3 days ago

    Singapore SAFRA National Service Association Full time

    Job Role:We are seeking a Service Ambassador to join our team at SAFRA National Service Association. As a Service Ambassador, you will be the face of our organization, providing exceptional customer service and ensuring that our members have an enjoyable experience. Key responsibilities include checking membership cards, processing payments, taking bookings,...

  • Public Service Engagement Specialist

    3 days ago

    Singapore Public Service Division Full time

    About the Job:The Public Service Division is seeking an experienced Customer Support Associate to join our team at the ServiceSG Centre. As a key member of our service delivery unit, you will be responsible for providing exceptional customer service and support to citizens in various aspects of government services.Job Description:Deliver high-quality...

  • Operations Manager

    6 hours ago

    Singapore Public Service Division Full time

    ResponsibilitiesAs a Contact Centre Manager, your responsibilities will include:Managing process improvement projects relating to our CRM systemWorking closely with stakeholders to ensure that requirements are metEnsuring compliance with service standards and monitoring quality metricsContributing towards shaping customer interactionsAdditionally, you will...

  • Sales and Customer Service Specialist

    2 days ago

    Singapore M S Color Service Pte Ltd Full time

    Benefits:Ongoing training and development opportunitiesA competitive salary and benefits packageA positive and inclusive work cultureWhy Work With Us?At M S Color Service Pte Ltd, we believe in creating a workplace that is engaging, supportive, and rewarding. Our employees are our greatest asset, and we strive to provide them with the tools, resources, and...

  • Support Services Project Coordinator

    3 days ago

    Singapore Public Service Division Full time

    Required Skills and QualificationsThe ideal candidate will possess relevant experience in supporting contact centre operations, with a proven track record of improving operational efficiency and service delivery. Strong background in system enhancement planning and project management for contact centre technologies and workflow improvements is essential.A...

  • Service Crew

    1 week ago

    Singapore RELIANCE SERVICE MANAGEMENT PTE. LTD. Full time

    Roles & Responsibilities Responsible for taking orders and serving food and beverages to guests Polite friendly and well grown Verifying the identification and of any customers who order alcoholic beverages Submit food orders to the kitchen staffs Ensure customers satisfied with their meal work with kitchen staffs to resolve any complaints and process...