Manager - IT Service Manager

5 days ago

Singapore HL BANK Full time
Roles & Responsibilities

This role reports to the HOD of IT

Key Responsibilities:

1. Implement SRE and ITIL practices

  • Ensure all applications have the appropriate observability and monitoring in place.
  • Implement SOPs around service management and developing appropriate practices for the management team.
  • Develop tools and capabilities as part of the implementation of SRE. Enhancement and continuous improvement of those processes.

2. Change Control Management

  • Driving consistency in the change controls as part of IT governance framework to manage in the area of IT operational risk assessment/ controls and ensure compliance to good ITIL practices and regulatory requirements
  • Build a strong IT compliance and operational risk functions & culture
  • Support the activities for RCSA (Risk & control self-assessment)
  • Drive discipline and consistency around IT asset inventory and change control

3. Service Management Service

  • Maintain a high level of IT service quality for both internal & external customers and drive the IT units towards meeting the agreed business SLAs.
  • Establish and maintain the IT processes and controls to ensure enterprise information assets are adequately protected
  • Identify, develop, implement and maintain processes across the Sg Branch to reduce information and information technology risks, and respond timely to events and incidents

4. Business Continuity & Disaster Recovery Management

  • Responsible for SG Branch's business continuity management (BCM) to identify and mitigate the organization's risk of exposure to internal and external threats
  • Provide the organization with the ability to effectively respond to threats such as natural disasters or cyber adversarial actors and data breaches, and protect the business interest of the organization
  • BCM includes disaster recovery, business recovery, crisis management, incident management, emergency management and contingency planning.
  • Ensure the SG branch meets regulatory expectations as well as customers and internal stakeholders.

Education/ Qualification

A recognized Degree in Information Technology, IT System Engineering or equivalent.

Experience/ Requirements

  • 10+ years progressive experience in the financial industry with extensive experience in IT, IT operations, administration and regulatory compliance; direct experience in emerging technologies is advantage.
  • 8+ years of experience in a management role including demonstrated ability to plan, coordinate and organize IT delivery, set goals and objectives while coaching and developing team members.
  • Background in ITIL and SRE frameworks will be an advantage.
  • Ability to establish and maintain effective working relationships with senior management, internal stakeholders, regulators and vendors.
  • Experience in process and service improvement in a multi-discipline operating environment.
  • Comfortable at operating in an evolving and cooperative environment; excellent people manager, open to collaborative work style and focus on results.
  • Ability to master a large volume of details and facts, set priorities and be persuasive in senior level discussions.
  • Demonstrated ability to utilize management and leadership best practices to plan, direct, schedule and review the work performance of assigned employees.
  • Possess strong verbal and written communication skills.
  • A proven track record of consistent performance and achievement
Tell employers what skills you have

Business Continuity
Service Management
Data Center
IT Governance
Succession Planning
IT Operations
Interpreting
Business Continuity Management
Change Control
Operational Risk
Crisis Management
Disaster Recovery
Emergency Management
Incident Management
Customer Journeys

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