IT Support Engineer
1 week ago
• Support project teams in implementation, installation, and configuration of
PCs/Workstations OS., applications and related peripheral devices.
• Provide phone and on-site support, resolving, troubleshooting and investigating
issues pertaining the PCs, applications and peripherals for systems.
• Record incidents into the incident management system, either through incident
tracking software or email.
• Ensure all incidents are addressed within the defined Service Level Agreement
(SLA).
• Follow through all necessary escalation from L1.
• Prepare daily situation reports for management review.
• Provide timely updates on assigned requests.
• Verify the functionality of newly deployed PCs and IT peripherals; escalate any
issues for resolution.
• Maintain accurate asset information in the asset database, including required
documentation.
• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
• Provide regular progress updates to Project Leads regarding bug fixes,
enhancements, or patches.
Requirements:
• Minimum ITE / Diploma in Computing and Information Systems.
• At least 2 years of equivalent work experience (in operations support).
• Knowledge of Office automation tools, MS Operation Systems.
• Experience in desktop software for patch management, software packaging and
software delivery is an added advantage.
Tell employers what skills you haveTroubleshooting
Hardware
Active Directory
Rollout
Automation Tools
Administration
Information Technology
Service Level
SQL
Networking
Packaging
Windows
Office Automation
Linux
Incident Management
Technical Support
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