AS400 Technical Support Engineer

6 days ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • MUST have deep hands-on knowledge and experience in DevOps tool chain support and operability
  • Supporting and maintaining full stack DevOps toolsets. (Jira, Confluence, Bitbucket, Jenkins, SonarQube, Artifactory, xRay)
  • Troubleshoot, deep dive RCA and fix DevOps platform issues related to DevOps platforms
  • Establish enterprise monitoring capabilities for DevOps toolsets
  • Has deep technical knowledge on debug, troubleshooting Jenkins groovy scripts, pipelines thru Jenkins, Bitbucket, SonarQube, etc
  • Able to code, script, automate full DevOps automation capabilities to enhance and elevate automation from manual human tasks. Always able to find ways to automate, develop scripts, innovate new ideas to reduce human work and repetitive tasks.
  • Support OS and DevOps applications patching related activities.
  • Remediate DevOps infrastructure issues such as Control-M jobs, backup jobs, BMC Alerts, schedulers, cron-batch, shell scripting commands, etc.
  • MUST have automation thru server-side Unix/Linux shell scripting technical knowledge
  • Work with the vendors in areas of technicalsupport, upgrade DevOps tools, etc
  • Configuring server side items - SSO, SSL, Load Balancer, Auto Scaling and DNS setup

Must:

Knowledge of DevOps Tools

  1. Technical hands-on knowledge in Dynamic Application Security Testing (DAST) HCL AppScan
  2. Deep Technical hands-on knowledge in Atlassian stack (Jira, Confluence, Bitbucket)
  3. Deep Technical hands-on knowledge in platforms such as Jenkins, SonarQube, Artifactory, xRay

Debug and Issue Troubleshooting

  1. Debug, troubleshooting, diagnose, fix platforms related issues for all the above DevOps tools
  2. Debug, troubleshooting, diagnose, fix groovy scripts issues (runtime Build, Deploy, Scan, etc)

Pipeline development and Automation

  1. Hand-on experience in coding, developing and maintaining CI/CD build, deploy pipelines
  2. Deep Technical experience in automation with groovy scripts.
  3. Deep technical experience in server-side Unix/Linux shell scripting.
  4. Able to develop and enhance new automation scripts thru Jenkins pipelines (Groovy scripts, APIs)

Platform Tool Support

  1. Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset.
  2. MUST be able to work in stretch example: off-office hours support (weekends, holidays)
  3. Support and maintain all DevOps platform tools uptime to meet SLA
  4. Support DevOps pipelines issues (Build, Scan, Deploy, Run, Test) phases of DevOps
  5. Support to DevOps champions and development team

Should:

  1. Build relationships with DevOps domain champions, development communities and developers
  2. Comfortable working in a challenging environment
  3. Able to design a strategy and then execute against it
  4. Manage delivery of complex projects by simplifying into smaller deliveries
  5. Ability to benchmark industry standard tools and implement

Advantageous

  1. Knowledge of SRE best practices
  2. Implement SLI, SLO key indicators to this role
  3. Extensive background in working with service support teams Infrastructure, Network, Storage, Security, Operations
  4. Self-directed an comfortable working in ambiguous environments
  5. Experience working in a highly matrixed organization
  6. AS400 Experience will be a big advantage

Key Domain/ Technical Skills:

  • Jenkins, Jira, Artifactory, SonarQube, Bitbucket.
  • Red Hat Linux, AS400
  • Docker, Kubernetes, Shell Script, Python.

Work location: Central

"This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA.

Tell employers what skills you have

Troubleshooting
Oracle
Ability To Work Independently
Cloud Computing
DevOps
AWS
Scripting
Networking
SQL Server
Communication Skills
Banking
Linux
Amazon Cloud
Equities
Firewalls
Technical Support

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