DevOps Technical Support Engineer

2 weeks ago

Singapore D L RESOURCES PTE LTD Full time
Roles & Responsibilities

Responsibilities:

· MUST have deep hands-on knowledge and experience in DevOps tool chain support and operability

· Supporting and maintaining full stack DevOps toolsets. (Jira, Confluence, Bitbucket, Jenkins, SonarQube, Artifactory, xRay)

· Troubleshoot, deep dive RCA and fix DevOps platform issues related to DevOps platforms

· Establish enterprise monitoring capabilities for DevOps toolsets

· Has deep technical knowledge on debug, troubleshooting Jenkins groovy scripts, pipelines thru Jenkins, Bitbucket, SonarQube, etc

· Able to code, script, automate full DevOps automation capabilities to enhance and elevate automation from manual human tasks. Always able to find ways to automate, develop scripts, innovate new ideas to reduce human work and repetitive tasks.

· Support OS and DevOps applications patching related activities.

· Remediate DevOps infrastructure issues such as Control-M jobs, backup jobs, BMC Alerts, schedulers, cron-batch, shell scripting commands, etc.

  • MUST have automation thru server-side Unix/Linux shell scripting technical knowledge

· Work with the vendors in areas of technical support, upgrade DevOps tools, etc

· Configuring server side items - SSO, SSL, Load Balancer, Auto Scaling and DNS setup

Requirements:

Must:

Knowledge of DevOps Tools

  1. Technical hands-on knowledge in Dynamic Application Security Testing (DAST) HCL AppScan
  2. Deep Technical hands-on knowledge in Atlassian stack (Jira, Confluence, Bitbucket)
  3. Deep Technical hands-on knowledge in platforms such as Jenkins, SonarQube, Artifactory, xRay

Debug and Issue Troubleshooting

  1. Debug, troubleshooting, diagnose, fix platforms related issues for all the above DevOps tools
  2. Debug, troubleshooting, diagnose, fix groovy scripts issues (runtime Build, Deploy, Scan, etc)

Pipeline development and Automation

  1. Hand-on experience in coding, developing and maintaining CI/CD build, deploy pipelines
  2. Deep Technical experience in automation with groovy scripts.
  3. Deep technical experience in server-side Unix/Linux shell scripting.
  4. Able to develop and enhance new automation scripts thru Jenkins pipelines (Groovy scripts, APIs)

Platform Tool Support

  1. Prior working experience installing, configuring, integrating, upgrading and patching CI/CD toolset.
  2. MUST be able to work in stretch example: off-office hours support (weekends, holidays)
  3. Support and maintain all DevOps platform tools uptime to meet SLA
  4. Support DevOps pipelines issues (Build, Scan, Deploy, Run, Test) phases of DevOps
  5. Support to DevOps champions and development team

Should:

  1. Build relationships with DevOps domain champions, development communities and developers
  2. Comfortable working in a challenging environment
  3. Able to design a strategy and then execute against it
  4. Manage delivery of complex projects by simplifying into smaller deliveries
  5. Ability to benchmark industry standard tools and implement it

Advantageous

  1. Knowledge of SRE best practices
  2. Implement SLI, SLO key indicators to this role
  3. Extensive background in working with service support teams Infrastructure, Network, Storage, Security, Operations
  4. Self-directed and comfortable working in ambiguous environments
  5. Experience working in a highly matrixed organization
  6. . AS400 Experience will be a big advantage

Key Domain/ Technical Skills:

· Jenkins, Jira, Artifactory, SonarQube, Bitbucket.

· Red Hat Linux, AS400

· Docker, Kubernetes, Shell Script, Python.

Tell employers what skills you have

Confluence
Security Operations
Troubleshooting
Application Security
Groovy
Kubernetes
As400
Azure
DevOps
Azure DevOps
Agile
Artifactory
Red Hat Linux
JIRA
Configuration Management
Continuous Integration
Docker
Ansible
Orchestration
DNS

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