IT Support Engineer

3 weeks ago


Singapore RF360 SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Scope:

  • MCR - focus on AAL, Malware Remediation, and Asset Tagging.
  • Operational Transition Ensure smooth task transitions to local IT post-project, with potential automation
Job Responsibilities:
  • Implement and manage Application Allow Listing (AAL).
  • Identify, analyze, and remediate malware threats.
  • Ensure proper tagging and tracking of IT assets.
  • Facilitate smooth operational transitions to local IT.
  • Contribute to long-term support planning for cybersecurity activities (0.2 FTE).
  • Troubleshoot and resolve IT technical issues.
  • Maintain high-quality service delivery and consistent service reliability.
  • Collaborate with Fab Operations and other teams.
  • Train new support employees, consultants, and temporary staff.
Job Requirements:
  • Proven IT technical support experience.
  • Knowledge of AAL, malware remediation, and asset tagging.
  • Strong troubleshooting and problem-solving skills.
  • Effective collaboration with cross-functional teams.
  • Excellent communication and interpersonal skills.
  • Proactive, self-motivated, and focused on continuous improvement.
  • Efficient handling of requests and incidents.
  • Proficiency in IT operating Systems (Windows, Linux), software applications, and hardware components
  • Ability to diagnose and resolve technical issues efficiently
  • Expertise in handling incidents during tool deployments and configurations, ensuring prompt resolution of unforeseen issues
Job Expectations:
  • Successful deployment of tools and reliable local IT support.
  • Smooth operational transitions and efficient handling of requests/incidents.
  • Effective collaboration to maintain high service quality.
  • Maintain user trust and ensure smooth operations.

Education / Experience Requirements

  • Diploma in IT, Network Engineering, or related field
  • 4-5 years in technical support or related IT field
  • Customer service in a manufacturing environment
  • IT systems deployment (Carbon Black CB, Baramundi, BeyondTrust)
  • Direct working support experience in clean-room environment will be added advantage
Tell employers what skills you have

Troubleshooting
Remediation
Network Engineering
Hardware
Interpersonal Skills
Information Technology
Reliability
SQL
Networking
Operating Systems
Windows
Customer Service
Manufacturing
Linux
Service Delivery
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