Support Engineer

2 weeks ago


Singapore KLN LOGISTICS CENTRE (TAMPINES) PTE. LTD. Full time
Roles & Responsibilities

Responsibilities:

  • Provide first-line support for technical issues via phone, email, or in-person.
  • Diagnose and resolve hardware, software, and networking problems.
  • Install, configure, and maintain operating systems, applications, and hardware.
  • Monitor and maintain IT infrastructure, ensuring optimal performance and security.
  • Assist in the setup and deployment of new hardware and software.
  • Create and maintain documentation for processes, procedures, and troubleshooting steps.
  • Collaborate with other IT team members to improve processes and resolve complex issues.
  • Provide training and support to end-users on new technologies and tools.
  • Any ad-hoc matter assigned by superior.

Requirements:

  • Diploma in Information Technology, Computer Science, or a relate field and above.
  • At least 2 years of proven experience in IT support or a similar role.
  • Experience in system engineering, IT support, or a related role are advantageous.
  • Basic knowledge of operating systems (Windows 10, 11 & Server) and office productivity software.
  • Basic networking fundamentals.
  • Experience with remote support tools and ticketing systems.
  • Understanding of security principles and practices.
  • Proficient in MS Office such as PowerPoint, Excel, Words etc
Tell employers what skills you have

Troubleshooting
Windows 10
Hardware
Customer Support
Information Technology
MS Office
Ticketing Systems
PowerPoint
SQL
Networking
Operating Systems
Windows
Excel
Linux
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