IT Support Engineer

3 weeks ago


Singapore TALENTSIS PTE. LTD. Full time
Roles & Responsibilities

We are seeking a skilled Engineer/Senior Engineer (Services) to join our team. The ideal candidate will provide first-line support, troubleshoot hardware and software issues, and ensure seamless system operations. This role requires a proactive individual who can manage incidents effectively, perform installations and updates, and contribute to technical documentation.

Key Responsibilities:
  • Provide 24/7 support and respond to fault calls.
  • Act as the first point of contact for customers reporting issues.
  • Diagnose and troubleshoot hardware and software failures (Level 1 support).
  • Track outstanding issues and collaborate with stakeholders for resolution.
  • Perform software and hardware installations, updates, and bug fixes.
  • Conduct periodic system checks and testing.
  • Maintain and update technical documentation (SOW, network diagrams, troubleshooting guides, incident reports).
  • Operate within ITIL-based service management guidelines, including Root Cause Analysis (RCA) and After Action Review (AAR).
  • Work outside standard hours for system activities when required.
  • Travel to customer sites as necessary.
Requirements:
  • Diploma/Bachelor's Degree in Computer Science or related field.
  • 2-5 years of relevant work experience.
  • Strong knowledge of Windows & Linux OS systems.
  • Basic understanding of networking and scripting for automation.
  • Experience in incident and problem management (ITIL standards preferred).
  • Excellent communication and documentation skills.
  • Certifications in IT-related fields are a plus.

You may submit your resume to chally@talentsis.com.sg for immediate processing.

Only shortlisted candidates will be notified.

(EA Reg No: 20C0312)

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